Experience

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  Holiday stationstores

  Jul 2012 - May 2014

  Supervisor
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  Bobby & steve's auto world

  Jun 2013 - Sept 2014

  Store manager
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  Hilton minneapolis/bloomington

  Sept 2014 - Oct 2020

  Sales & catering coordinator

  Assist the director and sales managers in handling their accounts.Process letters, proposals, and contracts accurately and in a timely manner.Distribution of contracts, resumes, room requests, and amenities to relevant departments throughout the hotel.Manage social media platforms, successful execution of campaign and marketing strategies to gain followers.Sales and detailing of catering meetings and small guest room blocks.Prospect new companies for business and reach out to previous clients for meetings or guestrooms.Front Office Supervisor (September 2015 - July 2017)Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to theguests.Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensurea quality operation.Use suggestive selling techniques to sell room nights, increase occupancy and revenueResolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customersatisfaction and quality service.Front Office Agent (September 2014 - September 2015)Check in and out guests.Answer phones and assist with creating reservations. Show less

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  Hotel indigo

  Oct 2022 - now

  • Guest & Team Member Experience Manager

    Nov 2023 - now

  • Front Office Manager

    Jul 2023 - Nov 2023

  • Executive Assistant

    Oct 2022 - Jul 2023