Experience

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  Acer

  Jan 1999 - Jul 2001

  Technical support engineer

  • Provided notebook, server, workstation, PC, network equipment, and internet appliance technical supports via email, telephone, and on-site support to Acer customers worldwide. Successfully closed 250 cases in a year.

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  Ibm

  Nov 2001 - Jan 2006

  Project manager

  • Provided SW localization test service to cover resource, budget, & schedule planning.• Managed 8 IBM Tivioli & WebSphere localization projects.• Travelled to IBM US and Canada labs to provide short term & long term onsite software validation support.

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  Dell

  Feb 2006 - now

  Validation manager

  Commercial LOB Validation Leader (2013 – Present)• Lead Dell validation team in commercial space, covering Precision workstation, Latitude laptop, and various Type C docking systems.• Engage cross function team alignments on test strategies, including Windows OS validation, laptop performance, shift-left validation, factory and validation test integration, sustaining platform validation coverage.Consumer Laptop Validation Manager (2006- 2013)• Managed Compal, Quanta & Wistron ODM validation teams to successfully deliver over 30 Alienware, XPS, Vostro & Inspirion laptop models on time.• Served as Dell validation POC for Win 7, Win 8.1, Win 10 launch programs by presenting test strategies to ODMs, and providing timely test progress updates.• Supported new ODM enablement aiming at adapting Dell processes. 收回