Experience

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  Ntt data uk

  Nov 2015 - Jan 2016

  Information communication technology trainer
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  Daisy group

  Apr 2016 - Sept 2016

  It knowledge manager, call quality manager and it trainer
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  Interserve

  Sept 2016 - Jan 2017

  It knowledge manager
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  Daisy group

  Feb 2017 - Jun 2017

  Information communication technology trainer
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  Sap hybris

  Jun 2017 - Dec 2017

  It knowledge manager
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  Sap customer experience

  Jan 2018 - Feb 2020

  • Technical Writer, Cloud Services and Support Team

    Aug 2018 - Feb 2020

  • Technical Writer, Site Reliability Engineering Team

    Jan 2018 - Jul 2018
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  Uk biocentre

  Jul 2020 - Dec 2020

  Technical writer

  I was a Technical Writer for a Life Sciences Testing Centre during COVID19 lockdown. Reporting to the Quality, Health, Safety and Environment Director using Q-Pulse documentation system to support laboratory operations by documenting working practices to ISO9001 and ISO15189 standards

• 

  White clarke group

  Jan 2021 - Jul 2021

  Technical writer

  I was a Technical Writer producing end-user documentation using the MadCap Flare documentation system alongside Slack, JIRA and Confluence.

• 

  Thought machine

  Jul 2021 - May 2022

  Manager of a team of 5 Technical Writers. Devising documentation strategy and liaising with stakeholders to provide accessible and accurate documentation for internal and external users of retail banking software I was an API Technical Writer producing Python API manuals using Swagger, Markdown, VSCode, GitHub, JIRA, Aha, and Confluence

  • Documentation Team Manager

    Jan 2022 - May 2022

  • Technical Writer

    Jul 2021 - Jan 2022
• 

  Redbrain

  Jun 2022 - Jan 2023

  Documentation manager

  I was an API Technical Writer using Swagger, with VSCode, GitLab, JIRA, Slack and Confluence for an Affiliate Marketing company

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  Activeops

  Mar 2023 - Nov 2023

  Learning and development technical author

  I led the creation of user guides, documentation, helpfiles and external facing blogs for an Operations Management software house using Madcap Flare, Walkme, WordPress, Visio, and SharePoint 365, in an Agile release framework.

• 

  Eeze

  Jun 2024 - now

  Contract technical writer and knowledge manager

  I work with cross-functional teams, including software engineers, product managers, and technical leads, to understand and document technical processes, procedures, and best practices.I organize and structure Confluence spaces, pages, and documentation hierarchies to ensure easy navigation, searchability, and accessibility for internal stakeholders.I write, edit, and update technical documentation, including specifications, design documents, API references, and user guides, using clear and concise language tailored to the target audience.I train and support team members in Confluence usage and best practices for documentation creation, editing, and collaboration. Show less