Experience

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  Profiliant

  Jul 2011 - Feb 2012

  Customer service officer

   Answer inbound calls as well as assist customers who have specific inquiries Respond promptly to customer inquiries Determine problems or issues in queries or complaints handling nature and proposing solutions for Enhancements. Resolves and inputs client requests into tracking system according to established guidelines. Ensures proper, accurate records, files, databases are set up and maintained Document all inquiries within contact management system, follows appropriate guidelines for documentation, and assigns case accordingly. Ensure all training materials are in order Review and screen basic applicant date(application, resume, interview form, background data)and use these. Process orders, forms and request. Sets up new accounts, maintains records, prepare reports and perform work processing assignments and related clerical duties. Resolves customer’s requests, questions and complaints frequently requiring analysis of situations to determine best use of resources. Record details of action taken. Manage administration. Follow up on customer’s transaction. Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery. Direct request and unsolved issues to designated resources. Show less

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  Profilant

  Jul 2011 - Feb 2012

  Customer relationship officer

   Answer inbound calls as well as assist customers who have specific inquiries Respond promptly to customer inquiries Determine problems or issues in queries or complaints handling nature and proposing solutions for Enhancements. Resolves and inputs client requests into tracking system according to established guidelines. Ensures proper, accurate records, files, databases are set up and maintained Document all inquiries within contact management system, follows appropriate guidelines for documentation, and assigns case accordingly. Ensure all training materials are in order Review and screen basic applicant date(application, resume, interview form, background data)and use these. Process orders, forms and request. Sets up new accounts, maintains records, prepare reports and perform work processing assignments and related clerical duties. Resolves customer’s requests, questions and complaints frequently requiring analysis of situations to determine best use of resources. Record details of action taken. Manage administration. Follow up on customer’s transaction. Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery. Direct request and unsolved issues to designated resources. Show less

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  Fleet travels and tours nigeria limited

  Mar 2012 - now

  Reservation and ticketing

  RESERVATION AND TICKETING

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  Fleet travels and tours

  Mar 2012 - now

  Reservations and ticketing

   Maintain customers service levels according to Fleet standards. Liaise with different airline officers in other locations of space reserved or available. Responsible for sell travel insurance. Liaise with airline to advice on changes with travel reservations. Sells and assembles tickets for transmittal or mailing to customers. Assigns specified space to customers and maintains computerized inventory of passengers space available. Determines whether space is available on travel dates requested by customer. Plans route and computes ticket cost, using schedules, rate books and computer. Provide prompt, courteous service to all external and internal customers. Identify and resolve customer issues. Prepare reports/daily news briefs to clients. Assist with special projects as assigned Other duties as assigned. Show less

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  Satguru travel and tours

  Aug 2017 - Jan 2019

  Travel consultant at lafarge africa plc
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  Sanella interventional pain and rehabilitation clinic

  May 2019 - now

  Healthcare assistant
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  Verilife

  Feb 2022 - now

  Senior social worker