Megan Bienlein

Experience

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  Roots Coffeebar and Cafe

  Jun 2013 - Sept 2016

  -Social media development and growth-Developed new customer and staff interaction. -Extremely fast learner, trained on one of the record breaking sales days-Trusted to train new employees after being employed for just one month-Utilize communication skills with a variety of different customers-Work well under pressure to produce quality and precise orders to ensure maximum customer satisfication

  • Marketing Specialist

    Aug 2015 - Sept 2016

  • Barista

    Jun 2013 - Aug 2016
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  University of Wisconsin Oshkosh

  Sept 2015 - Jan 2018

  The Community Advisor is a live-in student staff position. CAs are responsible for the development of a floor community, assisting in the safety and security of the building, and participating in a rotational duty program. The CA will report to the A/RHD of the assigned building.

  • Community Advisor

    Feb 2016 - Jan 2018

  • Desk Employee

    Sept 2015 - Feb 2016
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  Mary Kay Inc.

  Sept 2016 - Sept 2017

  Independent Consultant

  Mary Kay is a company with integrity, staying power and a solid reputation that spans more than half a century.Mary Kay made it clear that she did not like pushy salespeople. While tenacity and perseverance are certainly important qualities for success in any sales-oriented business, we have found that the most successful Mary Kay Independent Beauty Consultants approach sales by consistently applying the Golden Rule, using their own good judgment along with a loving and caring spirit.

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  American Family Insurance

  Jun 2017 - Dec 2020

  This team handled homeowners water damage. The team started as a pilot in 2019 testing if there were certain water losses that are normally handled by field adjusters that could be handled at the desk for cost savings. The pilot was successful and resulted in a team handling only water damage. The damages sustained required a water mitigation company. Water mitigation services were offered to the customer, but occasionally the customer would hire an outside company. Working with an outside company requires adjusters to review and negotiate pricing to abide by industry standards. We also were required to reverse engineer mitigation estimates to complete an accurate rebuild estimate. Show less This team handles different types of losses, but focuses mainly on renters water and fire catastrophic losses. The losses that the team handle would be considered a large loss if for a homeowners policy. Typically each claim requires a significant amount of vendor management. On average, we utilized three separate third party companies to assist in our claim handling. The majority of these claims also leave our customer without a home, so we monitor and actively manage temporary housing arrangements for them. These claims are long tailed lasting 6-9 months on average which require adjusters to create a positive, lasting relationship with their customers. Show less As a property desk adjuster at American Family, I assist our customers in the difficult times in which the unthinkables happen. I communicate with our customers over telephone, email, or both in order to walk them through the claims process to ensure our customers they will be taken care of, from filing the claim to settling the claim. American Family thrives on being customer-driven and I take that seriously in my daily work. I take to heart the thought that for most of our customers their experience working through a claims is likely one of their only experices with their insurance company. I strive to make all customers feel at ease with the claims process and satisfied with their settlement. Show less As a Property Claims Desk Adjuster Intern, I worked directly with customers on a daily basis. Through careful communication via telephone and other electronic communication, I was able to effectively assist customers with their claims. This included contacting the customer to discuss what happened in the event and informing them of the coverage that was available to them through their American Family Insurance policy. I also wrote estimates for the customers' claims and finally paid the customers according to the results of the claim investigation. I dealt solely with Property claims during my time at American Family Insurance. Show less

  • Property Claims Interim Contents Manager

    Jun 2020 - Dec 2020

  • Property Claims Adjuster - Water Desk Team

    Jan 2020 - Jun 2020

  • Property Claims Adjuster - Complex Desk Team

    Oct 2018 - Jan 2020

  • Property Claims Adjuster - Contents Desk Team

    May 2018 - Oct 2018

  • Property Claims Associate Adjuster - Contents Desk Team

    Jan 2018 - May 2018

  • Property Claims Intern

    Jun 2017 - Dec 2017
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  American Family Insurance Claims Services

  Dec 2020 - now

  • Property Desk Claims Manager

    May 2023 - now

  • Property Claims Interim Pipeline Manager

    Sept 2022 - May 2023

  • Property Claims Interim Intern Manager

    Jun 2022 - May 2023

  • Property Claims Senior Adjuster - Test and Learn Team

    Dec 2020 - Aug 2022