Cheri Hill

Experience

• 

  DEFENDERS

  Dec 2006 - Sept 2019

  • Assisted with defining business and technical requirements for project initiatives• Created document plans for project lifecycle deployment, including scheduling of project deliverables, goals, and timelines• Proven ability to resolve complex problems, by quickly diagnosing and identifying issues, through use of business knowledge and identifying appropriate resourcing• Utilized Microsoft Suite, including Project & Visio, to plan project initiatives, communicate/track goals, and provide business updates on project progress/status• Ensured production and post implementation processes are adhered to by project team, IT resources, etc.• Managed project break fix and bug logs Show less Leading and growing operational support teams through defined processes, efficiencies, and company culture with a focus on employee retention, engagement, & developmental growth. Doc Prep/Imaging• Responsible for proofing and imaging legal contracts between our customers, ADT & home/small business owners. Imaging and maintaining of company documents and contracts into our document repository.CEC Admin Support• Provides administrative support in a capacity that allows our Customer Experience Center teams the ability to focus on providing a world class customer service experience.Billing• Responsible for handling in-house billing inquiries, check requests, refunds, and payment corrections.Shelling & Field Service Support• Assist security advisors, in home, with finalizing jobs and updating inventory/equipment purchased by customers. Additionally, responsible for account creation (data entry), inbound and outbound calls between internal and external customers, and general administrative duties that support other areas of the business. Show less

  • Project Manager

    Jan 2019 - Sept 2019

  • Associate Partner

    Apr 2015 - Sept 2019

  • Sr. Administrative Support Manager

    Dec 2006 - Jan 2019
• 

  Search Pros, Inc.

  Jul 2020 - Oct 2020

  Desktop Search Specialist
• 

  Cintas

  Nov 2020 - Feb 2021

  Account Specialist
• 

  ADT

  Jun 2021 - Feb 2023

  • Project Manager - Functional Initiatives

    Jun 2022 - Feb 2023

  • Information Technology Project Lead

    Jun 2021 - Jun 2022
• 

  Koorsen Fire and Security

  Feb 2023 - now

  Corporate Monitoring Manager