Deep Enrich
Nada Imran
Customer Service Representative
1000 followers
New Cairo, Cairo, Egypt
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About me
compliance officer at National Bank of Kuwait
Education
SADAT ACADEMY for MANAGEMENT SCIENCES
2015 - 2018Pre masters degree diploma marketing Very goodInternational business management
CIC - Canadian International College
2011 - 2015Bachelor of Business Administration (BBA) general Very good / best graduation project award
Experience
Crédit Agricole Assurances
Jun 2013 - Jul 2013Customer Service Representativesummer trainee
National Bank of Abu Dhabi
Aug 2014 - Sept 2014Loan Processorsummer trainee
CIC - Canadian International College
Jun 2015 - Oct 2015Marketing Assistant
Eraworkshops
Jan 2016 - Mar 2017Marketing Director
National Bank of Kuwait
Apr 2017 - now- Monitoring performance of branches, systems, staff and departments.- Implement root cause analysis .-Design action plan .- develop new ideas for a better workflow. - handling customer complaints.-conducting customer’s survey.-prepare monthly customer experience report.
Service Quality Specialist
Mar 2018 - nowCustomer service and online banking senior clerk
Apr 2017 - Mar 2018
National Bank of Kuwait | Egypt
Apr 2022 - nowCustomers protection rights -compliance
Feb 2022 - nowAML Compliance Officer
Apr 2022 - now
Licenses & Certifications
Stress managment
Harvard Business Publishing Corporate LearningMar 2019
Time managment
Quest Staffing SolutionsJun 2018
Creative thinking
Egyptian American Chamber of CommerceMay 2019
Anti money laundery
National Bank of KuwaitMay 2017Anti money laundery
National Bank of KuwaitJan 2020
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