Michael J Bachmeyer

Experience

• 

  Blackhawk Community Credit Union

  Aug 2005 - Oct 2014

  •Manage and maintain internal ticket tracking system•Prioritize and delegate tickets within the IT department •Maintain and support a 3Com NBX IP Telephony system•Act as liaison with vendors for systems and applications•Responsible for Client/Server application deployments, system updates, and migrations in a multi-site heterogeneous environment (VMware, Windows, NetWare, Linux)•Act as project lead for implementing new technologies, such as inLighten, Vibe, IM•Implement and support mobile device management solutions including Android, iOS, BES•Monitor the mobile device contracts to correspond with current needs •Set up and train end users on mobile devices•Daily Help Desk support•Successfully migrated the email system to a new platform•Served as project lead in call center system upgrade•Assisted in the hiring process for the IT department Show less

  • System Administrator

    Jan 2010 - Oct 2014

  • Helpdesk Technician

    Aug 2005 - Dec 2009
• 

  Plexus Corp.

  Oct 2014 - Aug 2019

  Systems Analyst II

  •Create, manage, and own the ServiceNow (Now) roadmap to ensure alignment with organizational strategic objectives•Lead the analysis and implementation of new and existing functionality of the Now platform including, but not limited to: ITBM, ITOM and ITSM spaces•Establishing and modifying the Now roadmap through ongoing review with senior IT leadership to meet corporate objectives•Manage every project within the Now platform by assigning, monitoring, and validating tasks and milestones across onsite and offsite employees •Perform feasibly analyses to drive efficiencies within the platform•Conduct training sessions for users on processes within the Now platform•JavaScripting as needed Show less

• 

  GlideFast Consulting

  Aug 2019 - now

  • Service Delivery Manager

    Jun 2022 - now

  • Business Process Consultant

    Aug 2019 - Jun 2022