Jose Villegas

Experience

• 

  Liberty Global

  Sept 2005 - Sept 2014

  Data an VoIP Specialist

  • Played key role during numerous major migrations projects including DOCSIS 2.0 to DOCSIS 3.0 architecture, Adelphia to OneLink domain, and assisted in the migration from OneLink to Liberty domain.• Designed and planned proposals to increase customer service efficiency, and improve SLAs in the technical support and scheduling departments.• Exercised flexibility and team approach to achieve personal and company goals & objectives; administered guidance and technical expertise to technical support team. عرض أقل

• 

  Rushmore Loan Management Services LLC

  Oct 2014 - Jun 2016

  Desktop Support Technician

  • Assisted IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.• Expanded documentation of event or incident reports, vulnerabilities, and other technical information.• Engineered the analysis and triage of network anomalies that should be considered Events of Interest (EOI).• Provided basic and on occasions expert assessment of the anomaly, designate it as an EOI and coordinate response with computer network defense (CND) response team.• Trained Staff & New Hires IT Security & Awareness. عرض أقل

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  CACI International Inc

  Jun 2016 - May 2017

  Computer Specialist / Desktop Support Specialist

  • Spearheaded initiative to identify vulnerabilities on the FAA’s Radar & Air Traffic network infrastructures, and made the appropriate recommendations to update the network topology, and physical infrastructure, and implement new security controls.• Assisted, and participated in the deployment of a new network infrastructure, thus improving network security and performance.• Improved SLAs, and customer satisfaction levels in desktop support efforts.• Successfully contributed to the migration of file & print servers, and assisted in the deployment of a new T3, which greatly improved FAA Technical & Air Traffic operations. عرض أقل

• 

  Servion Global Solutions

  Aug 2017 - now

  Assist with or carry out implementation of architectural changes within the company’s Information Technology infrastructure.Monitor and control the Infrastructure operations to ensure that the systems are operating in the most technically efficient manner based on existing and new technologies available to the Company.Document and/or ensure that documentation is in place for implementation and operation of all IT systems.Supports, tests and troubleshoots the company’s network, server, phone systems and general IT systems infrastructure, including but not limited to:Identity and Access ManagementMessaging, Telephony, and Collaboration Systems ManagementManagement of networking infrastructure (switches, routers, firewalls, etc.)System and data backup, monitoring and troubleshootingInformation Security systems managementProvides first and senior-level support for internal and external customer issues, i.e. website access issues, data retrieval issues, etc. عرض أقل

  • Senior IT Infrastructure Engineer

    Aug 2017 - now

  • Senior IT Engineer

    Aug 2017 - now