Srinivasan Govindasamy

Experience

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  Chiaraag Automobiles

  Apr 2002 - Feb 2004

  Supervisor

  Quality check up after servicing and customer relationship management.

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  BI Marketing & Services Pvt Ltd

  Mar 2004 - Jan 2007

  Sales & Service Engineer

  JOB DESCRIPTION:RESPONSIBLE FOR BOTH SERVICE AND SALES OF THE WATER PUMPSWORKED ONTroubleshootingService OperationsTraining & DevelopmentTechnical ManagementSalesRESPONSIBILITIES:* Trouble shooting various “Pumping Systems” for meeting customerneeds.* Providing a good service to customers through quality Service Operations* Guiding the customers for smooth operations of the Pumps* Generating the enquiries towards quality Sales for meeting monthlytargets Show less

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  M/S HAVELLS INDIA PVT LTD

  Mar 2007 - Dec 2007

  Sales Engineer

  JOB DESCRIPTION:RESPONSIBLE FOR PROVIDING GOOD SALES RECORD BY MEETINGTHE MONTHLY TARGETSWORKED ONEngineering ServicesSalesCustomer Relationship ManagementRESPONBILITIES:* Interact with dealers and distributors in order to maximize the SALES records* Generating Enquiry from panel builder* Trained on Customer Relationship Management* Building a good RAPO with the clients for increasing the sales and meeting themonthly targets

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  BI Marketing & Services Pvt Ltd

  Feb 2008 - Jul 2011

  Head Services and Spares

  RESPONSIBLE FOR TECHNICAL TROUBLE SHOOTING OF GRUNDFOS PUMPSAND CONDUCTING HANDS ON TRAINING FOR THE SERVICE ENGINEERSWORKED ONTroubleshootingEngineering ServicesManufacturing EngineeringTraining & DevelopmentRESPONBILITIES:* Responsible for the Service Centre, conducting regular inspection and generatingquotations for the Centrifugal pumps received.* Heading a team of Service Engineers trouble shooting in the Grundfos CentrifugalPumps in Building Service, Domestic, Industries and HVAC Segments.(Hydro Systems, Secondary and Primary Pumping Systems and Booster sets, R.Oapplication, Washing machines, Chillers and others.)* Monitoring the service complaints and offering the right solutionsto the Clients on time* Educating and conducting Hands on Training for the ServiceEngineers* Meeting the clients and offering the solutions to reduce the down time of thePumps and to increase their Productivity* Trained to increase the productivity in “Spares Business” Show less

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  MAHY KHOORY & CO

  Aug 2011 - Sept 2015

  Service Engineer

  From the appointment order itself my posting is as service Engineer.Responsibilities as Follows, Proficiency in heading the entire service operations with implementing organizational plans & policies to ensure timely accomplishment of business goals Adept in maintaining a stable technical infrastructure to support the company’s manufacturing development Instructing on documentation of service operations with enhanced control & focusing on meeting quality standards Administrating periodic inspection to undertake troubleshooting and quality check-up in pumping system Adept in developing clear vision to achieve organizational goals with supervising operations’ performance, objectives, quality, speed, dependability, flexibility and cost control measuresenhancing operational reliability Possesses leadership qualities in managing & training the workforce as per the latest industry trends & technicalities An effective communicator with proven ability to work cooperatively with cross functional teams with proposing customers get prompt and quality technical support Managing the gamut of operations pertaining to all facets of estimation, installation, coordination, troubleshooting & maintenance for mechanical works Determining warranty issues of customers by attending varied complaints and responding on their feedback Monitoring post service activities like follow up with service reminders, warranty issues and handling customer grievances for superior customer service Show less

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  ABS ENGINEERING SOLUTIONS

  Dec 2015 - Jun 2019

  Marketing & Sales Engineer

  1. Leading a team of sales engineers in driving them towards efficient customer sales support.2. Updating customer database on regular basis, analyzing and identifying potential customer from the database.3. Approaching to customers for technical aspects/ benefits/ after sales support.4. Proficiency in designing the proper SOP (STANDARD OPERATING PROCEDURES) for achieving best Sales results and customer satisfaction.5. Monitoring post service activities like follow up with sales reminders and handling customer grievances for superior customer sales & service.6. Taking strict quality measures in Selection of pumps and making quotations 7. Heading a team of sales engineers in conducting the PRODUCT EXPO to the customers.8. Proficiency in Enquiring customers by building healthy RAPO with them for achieving the Sales targets. Show less

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  Crompton Greaves Consumer Electricals Limited

  Jul 2019 - now

  Territory Manager