Rodrigo Sequeda

Experience

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  Restaurant Café Ole

  Aug 2015 - Sept 2015

  Pantry Assistant
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  Restaurant Vintage Estéreo

  Oct 2015 - Mar 2016

  Pizza Cook
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  Restaurant Zoco

  Apr 2016 - Sept 2016

  Entremetier (Pastas & Risottos)
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  Restaurant Vintage Estéreo

  Oct 2016 - Dec 2016

  Line Cook
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  Restaurant La Divina Comedia Pizzería

  Dec 2016 - Jun 2017

  Pizza Chef

  Led kitchen team in creation of pizzas, pastas and other italian hot and cold preparations.

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  Restaurant La Divina Comedia Trattoria

  Jun 2017 - Mar 2018

  Assistant Chef
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  Sanamente Gourmet

  Mar 2018 - Oct 2018

  Kitchen Manager
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  Islamorada restaurant

  Nov 2018 - Jan 2019

  First Cook

  Ensure sanitary cooking conditions and appropriate safe food handling. Prepared food carefully in response to customer requests or allergies. Responsible for proper cleaning and sanitation of work area and all related kitchen equipment Safely stored food items, and kept inventories. Assisted in cost control, monitoring and ordering supplies. Assisted in monitoring and guiding kitchen staff. Prepared and cooked individual dishes or entire meals.

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  Callzilla - The Quality-First Contact Center

  Jan 2019 - May 2022

  Determine call center operational strategies by conducting exercises like performance reviews, capacity planning, and needs assessment.Ensure high standard of service is delivered to customers through the effective and efficient use of staff and other resources.Provided KPI analysis and reporting to the management team.Oversee the recruitment of required and qualified personnel.Supervise staff/personnel daily activities.Coordinate implementations and strategies with the companies different processes (IT, HR, Training, WFM) Show less Supported the customer success team and initiatives. Provided guidance and knowledge resources to customers to facilitate buisiness objectives using the organization's products and services.Assisted and led onboarding processes. Distributed product knowledge materials, and tools. Coordinated with internal teams in proyect implementations, facilitating resources to customers, solving customer complaints, suggestions, and requests.Administered issue tracking processes and compiled customer feedback.Prepared reporting and tracked customer health and status. Show less Strategized and monitored the daily activities of a customer service experience operation.Oversaw and assessed customer service staff activities, and provided them with regular performance-related feedback and coaching. Organized and analyzed campaign data and created action plans to achieve goals in metrics such as QA, Error Rate and CSAT.Successfully implemented SOP's for Quality Analyst forms.Developed Quality Analyst skills using platforms such as Astute Agent and Genesys Purecloud.Led recruitment efforts and training of new employees in areas of customer service and company policies.Brought forth excellent creative thinking abilities and teamwork skills. Show less

  • Operations Manager

    Apr 2021 - May 2022

  • Client Success Coordinator

    Oct 2020 - Apr 2021

  • Customer Service Support Manager

    Jan 2019 - Oct 2020
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  ROKAFE Coffee & Drinks

  Jun 2022 - Jun 2023

  Co-Founder Rokafe Coffee & Drinks

  Partner in charge of: Operations. Recipe and process standardization. Client Managment. Suppliers Management. Creating marketing strategies

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  Teleperformance

  Jan 2023 - Oct 2023

  Content Moderator

  Content moderation for META social media.

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  Minor Hotels

  Jan 2024 - now

  Global Contact Center Coordinator