Ronald Reyes

Experience

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  GardaWorld

  Jul 2006 - May 2011

  Security agent & administrative support clerk

  Responsable de l'accueil, contrôle d'accès et traitement des plaintes auprès de la clientèle du 700 de la Gauchetière Ouest.

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  AdNArt Inc

  Jun 2011 - Dec 2011

  Customer service representative & Logistic support
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  Aylo

  Jan 2012 - Feb 2023

  • Collect and refine business and technical requirements with internal and external stakeholders.• Create a systematic way to define priorities to assist in decision-making and own the maintenance of ongoing metrics, reports and analyses to drive business decision-making.• Collect and analyze qualitative and quantitative data to drive product development.• Prepare user research and interview materials then analyze findings for new product development.• Conduct competitive and market research and analysis• Create system and use case diagrams for solution evaluation• Keep documentation up to date• Participate in the Product Management Team's overall process implementation and control and constantly look for improvement opportunities• Support Product Owners during Agile Sprints, clarifying acceptance criteria, KPIs, analytics, functional needs as needed. Show less • Create an inspiring team environment with an open communication culture • Set clear team goals • Delegate tasks and set deadlines • Oversee day-to-day operation • Monitor team performance and report on metrics • Motivate team members • Discover training needs and provide coaching • Listen to team members’ feedback and resolve any issues or conflicts • Recognize high performance and reward accomplishments • Encourage creativity and risk-taking • Suggest and organize team building activities Show less • Gather customer’s needs and define requirements in terms of processes and tools.• Define processes that meet customer’s needs while complying with the general principles of the company. • Collaborate with other business analysts to ensure that the solutions and processes involving several departments are integrated.• Participate or conduct impact studies for operational feasibility.• Produce and maintain process documentation which is the reference material used by clients of the project and team members of the the business unit.• Support Project Managers or act as project manager depending on the size, complexity and scope of the project.• Facilitate work sessions if required. Show less

  • Associate Product Owner

    Dec 2021 - Feb 2023

  • Team Lead/ Scrum Master

    Mar 2019 - Feb 2023

  • Senior Processing Configuration Specialist

    Feb 2017 - Feb 2023

  • Processing configuration Analyst

    Jan 2012 - Feb 2017
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  Plusgrade

  Feb 2023 - Jul 2023

  Technical Product Manager

  • Successfully managed the development process to meet product objectives and features. • Established effective communication channels with the success manager and other teams to align development with customer feedback.• Utilized Agile methodologies to control project scope and duration.• Led a team of engineers as a product expert.• Innovatively tackled product-related challenges to enhance development efficiency. • Collaborated on corporate-defined project aspects, achieving planned development objectives. Show less

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  Desjardins

  Nov 2023 - Feb 2024

  Business Advisor

  • Take inbound calls to meet the business and operational needs of members and customers.• Provide outstanding customer service to establish a business partnership with members and customers to support them in their entrepreneurial development.• Route incoming requests and assist adjacent teams to handle members and customers with special request and projects.

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  IBS Software

  Feb 2024 - now

  Product Owner