Experience

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  Fry's food and drug

  Sept 1990 - Mar 2000

  Professional cake decorator

  Responsible for creating memorable birthday and celebatory desserts with the highest customer satisfaction required. Taught cake decorating to other's while providing tips and ideas of speciality cakes. Created wedding cakes for the greater phoenix area. Delivered, set up and touched up cakes based on transition of item to location with highest satisfaction. Responsible for having back stock items and keeping area full of product and creating urgent items based on need of customer. Flexible working arrangement based on clientle and needs of the business. Show less

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  Cake love

  Mar 2000 - now

  Professional cake artist
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  Chase

  Mar 2000 - now

  High-Risk Issue Management: Lead the identification, assessment, and mitigation of high-risk issues, collaborating cross-functionally to develop effective action plans that safeguard the organization's interests.Emerging Issue Monitoring: Stay ahead of the curve by closely monitoring emerging issues within the industry and proactively devising strategies to address potential challenges.Audit and Exam Readiness: Oversee the organization for audits and examinations, maintaining comprehensive documentation, coordinating responses, and driving adherence to regulatory standards.Control Monitoring: Manage robust control monitoring mechanisms, leveraging data-driven insights to continuously assess control effectiveness and make necessary adjustments.Release and Ramp Management: Oversee the seamless release of new initiatives, ensuring rigorous testing, smooth execution, and efficient ramp-up processes.Call Listening Clinics: Oversee call listening sessions to enhance customer experience, identify improvement areas, and optimize call center operations.Model Office Implementation: Lead the implementation of a model office framework to simulate real-world scenarios, fostering agility and preparedness for various operational challenges.Legal Obligations Compliance: Ensure compliance with all legal obligations by staying up-to-date with evolving regulatory requirements and integrating them into the control framework.Control Execution: Drive the execution of controls across multiple functions, fostering a culture of accountability and ownership.Post Production Validation: Lead post-production validation efforts to ensure the successful implementation of initiatives, analyzing outcomes and optimizing processes.Dependency Management: Effectively manage, and mitigate project interdependencies to ensure streamlined collaboration and minimize disruptions. Show less Manage and oversee credit card decisions with a group of 13 Senior Lenders for Special Considerations for Private Client, Plus, Private Wealth, Middle Market, IFS, Business, Corporate Liability and Relationship Manager clients with assets with > 50 million +. Staff and ensure timely turn around on credit card decisions to meet regulations. Coach and Develop employees to exceed department standards with a focus on career growth. Assisted with 134 promotional opportunities with employees under my management. Responsible for policy and procedure creation and updates with writing/ communicating changes. Handle escalated calls from multiple lines of retail levels, and identify trends and act accordingly to improve customer and business satisfaction. Show less

  • Executive Director Product Delivery Director

    Jan 2024 - now

  • Vice President Strategic Business Analysis Manager

    May 2021 - Jan 2024

  • Legal- Regulatory Change Control Manager

    Nov 2019 - May 2021

  • Business Process Leader II

    Jun 2017 - Nov 2019

  • Business Process Leader- Operations Readiness

    Sept 2015 - Jun 2017

  • Team Manager II

    Mar 2000 - Sept 2015
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  Nba professional athletes inc

  May 2013 - Mar 2015

  Business manager

  Handle multiple high level projects with sense of urgency, professionalism and confidentiality.

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  For goodness cakes

  Jan 2023 - now

  Volunteer: sprinkle squad

  For Goodness Cakes matches volunteers to make and hand-deliver birthday & graduation cakes to children in foster care and youth overcoming adversity on their special day.