Experience

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  3ts technologies

  Aug 2007 - Nov 2008

  Ict technician

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲 𝐨𝐟 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:◉ Performing tests and evaluations on new software and hardware, ◉ Ensuring electrical safety standards are met, ◉ Conducting daily backup operations, and◉ Repairing or replacing damaged hardware.𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:◉ Managed help desk by logging in service requests and communicating with a team of fellow technicians to resolve and debug IT systems within a 2 hour threshold.◉ Test and configure new hardware and software prior to installation to guarantee client satisfaction and high quality of system performance. ◉ Maintained records/logs for routine maintenance schedules that ensured 50% of 120+ customer systems are maintained in 6 months and 100% by year end as per SLA. Show less

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  The judiciary of zambia

  Jan 2009 - Feb 2014

  Data support associate

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲 𝐨𝐟 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:◉ Perform training evaluations to track the program’s effectiveness and efficiency,◉ Conduct statistical analyses to include visualizing data and communicating the meaning of the results to non-technical stakeholders,◉ Meet and work with our clients to ensure their satisfaction,◉ Develop strategies and recommendations in support of client requirements and present findings,◉ Support facilitation of workshops and meetings with various stakeholder, andCapture clear, comprehensive meeting notes and minutes, as required.𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:◉ Developed and implemented a data cleaning and preprocessing pipeline, resulting in a significant reduction in data errors and improved data quality.◉ Collaborated with cross-functional teams to design and execute A/B tests, contributing to the identification of a successful marketing campaign that increased customer engagement by 15%.. ◉ Created automated reports using SQL and data visualization tools, streamlining the reporting process and saving an estimated 10 hours per week for the team. Show less

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  Worldfish

  Feb 2014 - May 2019

  Regional it and data specialist (africa)

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲 𝐨𝐟 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:◉ Explore and analyze data to supply meaningful insights on a wide range of organizational processes,◉ Communicate with technical and non-technical audiences and contribute modeling expertise as a team player,◉ Design, prototype, implement and test descriptive, predictive analytics, forecasting, and causal inference models,◉ Build and deploy visualizations that deliver insights to decision-makers at an array of levels, from executives to front-line staff, and◉ Bring relevant data into a central system to create a single version of the truth.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:◉ Successfully mapped cloud infrastructure with organisational needs inline with 4 concurrent project needs.◉ Collaboratively created a Data Management strategy that met 100% of Memorandum of Understanding specifications with project partners and donors. Liaised with 7 project leaders to ensure milestones/deadlines are met with key deliverables achieved. ◉ Successfully oversaw IT projects in Egypt, Malawi and Zambia: Facilitated 97% up-time in network availability and resolved high latencies with 4 SaaS applications (AWS via Singapore, Citrix XenApp, Google Cloud and MS Azure).◉ Identified valuable data sources, developed end-to-end ETL pipelines leading to 25 dashboards across 5 functional units.◉ Boosted ETL process performance by 80% leading to faster operations, quicker analysis thereby achieve better implementation of data decisions Show less

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  Freelance

  Apr 2022 - now

  Data science consultant

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲 𝐨𝐟 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:◉ Worked with clients to strategize the acquisition of data, design data collection tools and drive data quality standards,◉ Influence across disciplines and teams to ensure we are making data-driven decisions and solving critical problems for our customer,◉ Present monthly findings to clients through technical reports designed for easy interpretation of diverse audiences,◉ Designs and evaluates statistical models and reproducible data processing pipelines using expertise of best practices in machine learning and statistical inference. Provides expertise for high level or complex data-related requests and engages other IT resources as needed, and◉ Leverage new technologies to support client data analytics requirements, establish and/or ensure adherence to data management policies. 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:◉ Established new ETL processes including data collection methodologies to capture customer data within 2 weeks of collaboration.◉ Significantly enhanced trend and exploration by generating accurate dashboards using Tableau. ◉ Presented insights to management thereby creating a data-driven decision making mode of operation.◉ Applied statistical analysis to create detailed yet understandable reports including predictive modeling of competitor intelligence that was 97% accurate using various trusted evaluation metrics.◉ Successfully launched 2 client websites with optimally configured Search Engine Optimization paramaters. Introduced Google Analytics workflows for clients to understand click conversions, web traffic origin and understand customer demands through sentiment analysis NLP techniques. Show less

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  Usaid

  Jul 2024 - Sept 2024

  Consultant

  This assignment was about collaborating with various NGOs and for-profit entities to build IT capacity in different sub-domains. Understanding current and future IT states was largely achieved by having a strong analytical skills leading to a realisation of technology gaps, proposing feasible solutions and ensuring stakeholder buy-in through convincing negotiations, planning and agility of deliverables. Ultimately, the following were the outcomes:◉ Led the USAID-LOCAL for the IT domain boosting service capacity (risk management, planning, and compliance) by 100% for 3 Local Implementing Partners (LIPs).◉ Developed a comprehensive IT risk audit tool that identified and quantified external and internal security threats, leading to an 3 fold improvement in overall security posture.◉ Empowered 3 sets LIP staff with new IT plans, revised IT policy, and a risk register considering common frameworks such as ITIL, COBIT, NIST, ISO and GDPR guidelines leading to a significant 90% increase in cybersecurity capacity. Show less

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  Bridges to prosperity

  Nov 2024 - now

  Technology consultant

  Coordinate technological innovation and leverage tools to support the B2P Zambia Office.