Experience

• 

  Ssp health

  Mar 2015 - Aug 2015

  Data administrator

  During my time at SSP Health, my duties as a Data Administrator was to ensure that the practice was running smoothly, in every aspect; to meet the requirements of the patients, employees and also the CQC (Care Quality Commission)My primary duty included using the NHS-developed QOF Diary system - a patient inbooking and information service, in which it was my duty to ensure there were no mistakes, admit forwarded referrals from doctors to the (importantly) most relevant department.Provide an excellent service to patients that may enquire about things to do with their practice, health reviews, bi-annually or annually. Inbound and Outbound telephone calls to patients to book appointments for a plethora of reasons, primarily for their annual health reviews, smears, HBA1C.CPR training was provided on behalf of SSP Health from an NHS Professional. Show less

• 

  Qvc

  Aug 2015 - Oct 2016

  Customer service specialist

  Dealing with customers of QVC and its subsidiaries.Taking enquiries, complaints, orders directly at the Call centre based in Knowsley. It was my requirement to ensure that by the time the call has ended, the customer be entirely satisfied by the service that they have received.Using systems developed by QVCs technology team, provided with excessive training to ensure complete knowledge of the system. Also included a back up system, ISS, which required more computer ability in order to navigate and process.Ensure that all orders were met, with the set KPIs being reached in order to help the company grow in its success, but also endorse its employees such as myself along the way, gaining crucial skills that are, ultimately, important in the workplace. Show less

• 

  Hope agency

  Oct 2016 - Feb 2017

  English second language teacher

  During my time at Hope Agency, I was set a schedule to teach the children for first day, before setting my own learning and development plans for the children.It was my main priority to ensure that the pupils of the school, located in rural Cambodia, were to get the most excellent English and Wellbeing education to help with their jobs.

• 

  Hope agency

  Jul 2017 - Sept 2017

  English second language teacher
• 

  Sainsbury's

  Aug 2018 - Mar 2022

  Online

  My role within the Online department is to ensure that the department is running efficiently and to meet the standards of the store manager and customers.I began as an Online Picker to Online Assistant, in which I would undertake management duties if a manager is unavailable. This included the navigation of many different systems, provided internally by Sainsburys.Customer expectations must be met on a daily basis, with no set backs. However, I must set a proficient back-up plan in order to combat a potential problem; to avoid a back log of orders.Manual handling was also involved, as if the department was running fine, I was trained in proper manual handling order to be able to lift heavy loads in a big quantity over several hour days.Inspections and log of vans to find faults, defects and problems with the allocated vans. Replacement vans will be arranged from a separate company to Sainsbury by myself to ensure they are entirely road legal and roadworthy for their cause.Hold team talks with the Online team in the morning, outlining the key information they will need for their job before they begin their shifts. Show less

• 

  Raise

  Feb 2022 - Dec 2022

  Advice clerical

  A charity with the aim of providing exceptional support through case work with the disadvantaged within the Liverpool City Region.- Providing employment support on an individual basis, understanding the desires for the future for the client and applying this to the job market.- Lead of two major employability projects, Enterprise Hub Skills and Advice Skills Academy, providing both accredited and non-accredited training certifications, with the project being funded by the European Social Fund.- Triaging referrals for the Welfare department, dealing with highly important applications and appeals, liaising with colleagues to advise of deadlines and support them in managing the workload.- Case work with clients registered to the projects provided by the Enable Team - 1-2-1 employability and budgeting advice, with flexibility of face-to-face or virtual meetings.- Understand the needs of the client, show empathy to the situation they may be in, helping with debt matters and completing expenses forms to provide financial aid to our clients in need. - Outreach work in the local community within various community centres, offering advice and employability support such as interviews, techniques, applying their skills to the job market.- General Administrative duties, including filing, posting duties, updating and analysis of internal databases and software.- Lead of Digital Marketing for Raise Ltd on all media avenues since June 2022 - creating and marketing flyers via various creation outlets, leaflets and social media(s) Show less

• 

  Dfs

  Apr 2023 - now

  Sales executive

  Sales Executive within market-leading upholstered furniture store DFSMy role includes (but is not limited to):- Learn on the job, crafting myself from being completely inexperienced in the field of sales, to highly confident within the sector, comprehensively knowledgeable and providing exceptional services to the client.- Sales: Providing exceptional product knowledge to understand exactly what the client is looking for and support them throughout the process. Understand and get to know the client on a personal basis, to aid in making recommendations and personalizing it for the customer and making accommodations for them where necessary, closing the best deal at the best price for both client and company to ensure a lasting commercial relationship.- Administrative duties: Dealing with any issues that may arise after-sale, understanding the needs of the client and thinking proactively to rectify any issues in a timely manner; communicating with clients served by the store via all available channels (phone, email, text). Show less