Patrick Muthiani

Experience

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  Hilton Worldwide

  Dec 2013 - Apr 2014

  IT Trainee

  At Hilton Nairobi, I underwent orientation into the hospitality industry, and received training on hotel systems. After training I was assigned to the IT department and I was able to achieve the following:● Responding to calls from end users, recording occurrences and capturing systems logs.● Configuring the PCs, POS, ESD, printers, networked storage, onto the LAN and updating the IT asset inventory details● Training and creating some ‘How to Guides’ for the end users.● Deployment of hotel systems i.e. Sky Bayan, Opera PMS on newly configured workstations.● Management of hotel systems access by renewing key cards, POS cards, Wi-Fi passwords etc.● Ensuring the hotel systems are secure and running smoothly by updating the anti-virus and OS, refreshing the connection to networked storage and clearing cached data routinely.● Prevention of data loss by archiving to local servers and running backups onto tape drives.● Updating daily systems logs and occurrences e.g storage, backups and routine monitoring● Decluttering and labelling the various IT systems, and practice cable management and workplace tidiness. Show less

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  Samasource

  Mar 2016 - Feb 2017

  Agent

  At samasource, I worked on data tagging projects for AIdependent tech companies keeping set guidelines andperformance metrics.

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  Nariana Enterprises Limited

  Jun 2017 - Aug 2018

  Systems Technician

  - Sourcing and preparing an offer based on the customer requirements- preparing a project activity schedule and negotiating on project outcomes- on-site installations, commissioning and managing on-site resources- Training of end users- Reporting on the final project and progress reports.

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  Agoma Group LTD

  Sept 2018 - Aug 2022

  Service Engineer

  - Collaboration with manufacturer using live video for training and remote support- Problem solving in the field and engineering a solution where necessary- Scheduling and managing my work with little or no supervision- Research and investigation of the root causes of a fault or failure- Reporting on field work and customer feedback- Equipment Commissioning, Installation, Training, Service & Repair.

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  Bluechip Equipment Ltd

  Oct 2022 - now

  • Deputy Technical Manager

    Jan 2023 - now

  • Service Engineer

    Oct 2022 - now