Experience

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  Autodesk

  Jan 2019 - Dec 2020

  Student ambassador

  📉Promoting Fusion 360: I actively advocated for the use of Fusion 360, highlighting its features and benefits to fellow students and encouraging its adoption for design and engineering projects.⚙️Organizing Workshops: I conducted workshops on Fusion 360, where I shared my knowledge and expertise with students, teaching them how to utilize the software effectively for various design and modeling tasks.📞Providing Support: I offered assistance and support to students who were using Fusion 360, addressing their queries, troubleshooting issues, and guiding them through the software's functionalities.📢Creating Awareness: Through various marketing initiatives, such as presentations, social media campaigns, and campus events, I raised awareness about Fusion 360 and its capabilities, fostering a culture of innovation and collaboration among students.📌 Gathering Feedback: I collected feedback from students about their experiences with Fusion 360, identifying areas for improvement and relaying this valuable information to the Autodesk team, helping them enhance the software and make it more user-friendly for future users. Show less

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  Amazon

  Nov 2020 - Jun 2023

  Investigation specialist

  📉 Demonstrated ability to analyze problems logically🔎Responsible for identifying and investigating fraudulent activities and fraudulent behaviors related to Amazon's platforms.📝 Verify the authenticity of products sold on the platform, investigating and preventing the sale of counterfeit or fake items.🕒 Strong time management and organizational skills🧑‍💻 Use data analysis to identify patterns and anomalies that could indicate fraudulent or suspicious activities. This might involve working with data scientists and analysts to develop tools and techniques for detecting irregularities.🧑‍💼 Excellent ability to determine situational needs and provide appropriate solutions🧑‍🔧 Cross-trained in Product Quality, Order performance, and Seller Fulfillment Services📖 Depending on the nature of the investigation, we need to collaborate with various teams within Amazon, such as legal, compliance, customer service, and law enforcement agencies when necessary.✅ Accurate and detailed documentation of investigations, findings, and outcomes and take appropriate action on the account🔎 As part of a constantly evolving environment, we were expected to contribute to the improvement of investigation processes, tools, and techniques to stay ahead of emerging threats Show less

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  Maker's asylum

  Sept 2022 - Feb 2023

  Maker mentor

  ➡️ Facilitating and training the next generation of young makers from around the world through our program.➡️ Committed 10-12 hours per week to teach and mentor 5 talented individuals over a period of 6 months.➡️ Provided instruction and guidance to students regarding the subjects of drones and IoT.➡️ Utilized pre-designed content and kits, while adding my own personal touch and expertise to the subject matter.➡️ Engaged with enthusiastic and aspiring makers, providing guidance, and sharing knowledge to enhance their skills.➡️ Fostered a creative and collaborative learning environment to encourage innovation and problem-solving.➡️ Contributed to the growth and development of the maker community by empowering the next generation of makers and nurturing their passion for technology and creativity. Show less

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  Ust

  Sept 2023 - Dec 2023

  Associate ii - cloud infrastructure services

  •Monitor customer infrastructure, identify and mitigate failures by raising tickets with defined priority and severity.•Update SOP with troubleshooting instructions and process changes.•Mentor new team members in understanding customer infrastructure and processes.•Ensure SLA adherence and compliance with runbook-based troubleshooting.•Time-bound elevations and routing of tickets, schedule adherence in managing ticket backlogs.•Contribute to the number of suggested KB changes and production readiness of new joiners.•Follow ITIL practices, prioritize tickets based on priority and severity, adhere to ITIL best practices.•Follow runbook for troubleshooting, record steps, and provide inputs for runbook changes.•Manage ticket backlogs, follow up based on agreed timelines, and actively collaborate for ticket resolution.•Adhere to organizational processes, policies, and business conduct; provide on-floor training and mentorship for new joiners. Show less