Experience

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  Klarna ab

  Mar 2008 - Nov 2012

  Klarna is a leading global fintech company that offers innovative payment solutions and financial services to consumers and merchants. Led the expansion of the Customer Service department during a period of hyper-growth, taking the team from 10 members in one market to a robust force of over +100 employees across six markets. In addition, also managed an outsourced site of another 50-100 FTEs.Manager of the Swedish customer service team, and responsible for global Customer Service operations during Sep 2010 – Sep 2011. Show less

  • Head of Customer Service

    Nov 2008 - Nov 2012

  • Customer Service Coach

    Mar 2008 - Nov 2008
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  Magine

  Nov 2012 - Dec 2013

  Customer service manager

  Formulated strategies for the customer service organization and oversaw an in-house team based in Stockholm, and an outsourcing partner in Germany.

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  Soundtrack your brand

  Dec 2013 - Mar 2019

  Soundtrack Your Brand is a background music streaming service with curated background soundtracks for business use all over the world.Oversaw three teams – Customer Success, Retention, and Customer Support – tasked with driving adoption, securing renewals, enhancing retention rates, curbing churn, and delivering exceptional customer service to B2B clients in +70 markets. Part of the Growth team and commercial management team. Developed the global customer service strategy for our B2B clients and managed teams operating from Stockholm and Seattle.

  • Director of Customer Success

    Apr 2017 - Mar 2019

  • Global Customer Support Manager

    Dec 2013 - Apr 2017
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  Volvo car mobility

  Mar 2019 - Oct 2023

  Volvo Car Mobility is a mobility technology company that provides the service Volvo On Demand and aims to shape sustainable cities by reducing the number of cars on the streets.I worked closely alongside the CMO and was responsible for developing the marketing team, optimizing our strategies, aligning them with company objectives, and creating measurable and scalable processes that drove success. Responsible for the Loyalty and Retention team, which aimed to grow the number of customers and recurring revenue through customer activation, retention, and loyalty tactics. Created a global customer success and customer service strategy that could scale for both B2C and B2B customers. Customer service quickly became an essential USP for our service and still is.

  • Director of Marketing Operations

    Jan 2023 - Oct 2023

  • Head of Loyalty & Retention

    Jan 2021 - Jan 2023

  • Head of Customer Success

    Mar 2019 - Jan 2021
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  Kundo

  Dec 2023 - now

  Chief customer officer

  Kundo offers cloud services for smarter, more accessible, and efficient customer service. Our mission is to deliver solutions that simplify and elevate the customer service experience at every touchpoint.