Experience

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  Walter reed national military medical center

  Sept 2001 - Jan 2007

  Environmental services supervisor

  Assisted the Manager in planning and implementing housekeeping policies. Oversaw functions and was a member of the safety committee. Ensured maximum productivity of the housekeeping department at minimal cost. Developed and implemented actions and plans for standard procedures. Ensured staff used proper signboard when cleaning for safety of others. Selected to train a new supervisor for another Manor Care facility. Ensured Safety Guidelines were being followed and inspected routinely via departmental guidelines. Responsible for a Daily Manager’s Report submitted to Manager prior to shifts end. Show less

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  Adventist healthcare - potomac ridge hospital

  Feb 2007 - Nov 2008

  Environmental services custodial manager

  Coordinated the housekeeping operations for a staff of up to 60 people. Facilitated employee work schedules, completed annual performance reviews, and utilized quality assurance inspections. Oversaw supply and equipment inventories; facilitated the equipment repairs with vendors: Oversaw the environmental services and laundry budget production; approved invoices for payment. Edited payroll, tracked vacations and absences; interviewed and hired new employees. Ordered supplies and equipment, planned and executed special cleaning projects, trained employees on new techniques. Addressed all resident concerns. Performed QA/QI Inspections per departmental guidelines; collected and analyzed customer feedback and evaluated service department effectiveness. Established a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance. Show less

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  Children's national hospital

  Nov 2008 - Sept 2012

  Environmental services operation manager

  Assigned tasks and performed regular quality assurance inspections, performed patient, customer satisfaction and safety audits. Drafted action plans to review projects and schedules to ensure adequate service was rendered. Prepared monthly reports detailing accomplishments and planned education and training. Established and annually reviewed standards and work procedures. Identified and analyzed inefficiencies to create recommendations for process improved. Ensured Safety Guidelines were being followed and inspected routinely via departmental guidelines. Secured and assured that all equipment was maintained and in working order. Contributed to the strategic plan for department services, included short-term and long-term objectives. Collected and analyzed customer feedback and evaluated service/department effectiveness Show less

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  Pentagon, us department of defense, office of the secretary of defense for policy

  Nov 2012 - Feb 2018

  Environmental Services Operation Manager Department to ensure quality standard are met and the optimum service according to polices and procedures, and federal / state requirements. Supervises day to day work activities by delegating authority, assigning and prioritizing activities and monitoring compliance to operating standards. Conducted staff meetings. Responsible for all interviews, employee orientation, uniform, policy, and communicating disciplinary actions with Human Resources. Performed inventory control fuctions and ordered supplies within budgetary limits. Oversight of delivery of Janitorial / Custodial Services. Agreement of contracted Pest Control Services for site establish and/or adhere to defined operating standard, development and implements quality improvements and ensure direct reports and staff adhere to the standards and expectations, Ensure Sodexo Operating Standards for Environmental Services are in pace and consist met development action plan for improvement in compliance with Sodexo Operating Standards as identified. Implemented annual review standards for housekeeping staffs within established procedures Coordinated housekeeping fuctions with environmental vendors. Establishes a safe work environmental for client’s customer and staff by ensuring equipment safety and compliance with safety and loos prevention programs and by providing safety-related training and equipment inventory and maintenance Show less Monitored projects schedule for improvements and Joint Commission on Accreditation of Hospital Organizations (JCAHO) inspections. Coordinated tasks of the subordinate supervisory ensuring all operations are within JCAHO guidelines. Conducted meetings, Interviewed, orientated and trained employees. Performed inventory control functions and ordered supplies within budgetary limits. Developed and implemented annual review standards for housekeeping staff within established procedures. Coordinated housekeeping functions with environmental vendors. Oversaw the training, education, scheduling of personnel, duties and scope of services for the area. Operated and managed under the guidelines of the Hospital’s policies and procedures. Well versed in State Regulatory Compliance, i.e. Joint Commission, DOH, OSHA and EPA Waste Handling. Performed QA/QI Inspections per departmental guidelines; collected and analyzed customer feedback and evaluated service/department effectiveness Show less

  • Environmental Services Operation Manager at Dilorenzo Tricare Health Clinic

    Nov 2017 - Feb 2018

  • Environmental Services Manager

    Nov 2012 - Nov 2017
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  Sodexo at hermitage northem virginia

  Mar 2018 - now

  Environmental services operation manager

  Operation Manager to supervise the housekeeping, laundry and floor care staff to ensure quality standard are met and the optimum service according to polices and procedures, and federal / state requirements. Supervises day to day work activities by delegating authority, assigning and prioritizing activities and monitoring compliance to operating standards. Conducted staff meetings. Responsible for all interviews, employee orientation, uniform, policy, and communicating disciplinary actions with Human Resources. Performed inventory control fuctions and ordered supplies within budgetary limits. Oversight of delivery of Janitorial / Custodial Services. Agreement of contracted Pest Control Services for site establish and/or adhere to defined operating standard, development and implements quality improvements and ensure direct reports and staff adhere to the standards and expectations, Ensure Sodexo Operating Standards for Environmental Services are in pace and consist met development action plan for improvement in compliance with Sodexo Operating Standards as identified. Implemented annual review standards for housekeeping staffs within established procedures Coordinated housekeeping fuctions with environmental vendors. Establishes a safe work environmental for client’s customer and staff by ensuring equipment safety and compliance with Sodexo safety and loos prevention programs and by providing safety-related training and equipment inventory and maintenance Show less