Experience

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  Nice ltd

  Jul 2004 - now

  CXone Recording is a native Cloud solution (CCaaS) build on AWS platform and serve enterprise grade contact center customers (B2B) Transformed a fallback product option to company default offering and quadrupled number of customers X10 & users x20 in the last 2 yearsWork both outbound & inboundWork closely with 3 R&D teams (20 developers) and have strong technical understanding of tech stacks Develop product vision and roadmap Create technical specification / requirement documents Work with UI/UX to create new products & featuresCreate competitive analysis & marketing presentations Have tight relationship with sales / customers to gather roadmap Have great business understanding and strategic thinking Show less Managed a multidisciplinary group, completely in charge of delivering the NICE Playback Portal, new NICE API, and customized solutionsLed the research, specification & launch of the NICE Playback Portal Translated strategy into goals & metrics, build effective roadmap and prioritize requirements Defined clear Epics & User stories to the group to address roadmap Interviewed sales\customers to gather requirements for roadmap The group operated in Agile methodology, comprised of 3 scrum teams and consisting of 18 engineers from various disciplines The main pillars in my work were people management, product vision and roadmap formation, and ongoing problem solving Show less

  • Senior Product Manager - CXone Recording

    Feb 2018 - now

  • R&D Group Leader

    Jan 2016 - Jan 2018

  • Global Customization Group Leader

    Nov 2013 - Dec 2015

  • Expert Project Manager, PMP

    Jan 2009 - Oct 2013

  • Integration Engineer

    Jul 2004 - Dec 2008