Experience

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  Nationwide insurance

  Oct 2005 - now

  • Facilitate New Hire and refresher training's • Coordinated and Instructed Iowa Licensing and Continuing Education classes• Partnered with Design & Development to enhance training curricula• Mentor associates by doing side by sides • Reviewed exceptions and worked with the Product Office to approve or decline risks• Worked with the Product Office on training material and guidelines• Trained SERO underwriters on reviewing Powersport policies• Assisted with supervisor duties as needed, including conducting one-on-ones • Proficient in screening policies to assure proper classification and eligibility • Assisted with phone calls for the VIP team, working with agencies with large books of business• Participated on the Allied boat re-underwriting project • Member of the Diversity and Volunteer Committees in the Specialty Products Service Center Responsible for inbound and outbound servicing calls for boat, motorcycle, and RV policies for Nationwide, Allied and THI Powersports Mentored and trained new associates in boat, motorcycle, and RV product linesResponded to phone and email inquires from agents regarding eligibility, reinstatements, coverage’s and guidelinesVerified rating information to assure proper premiums on amendments Filed first report of claims via phone for policyholders, agents and claimantsOffered claim services, rental vehicles, restoration and body shop referrals to insured’sMentored and trained new associates on claim processes and procedures

  • Senior Trainer

    Aug 2016 - now

  • Trainer for Personal Lines and Powersports Service Center

    Nov 2011 - Aug 2016

  • Tech Underwriter Screener

    Aug 2009 - Nov 2011

  • Underwriter Screener

    Dec 2008 - Aug 2009

  • P/C Customer Service Rep II

    Mar 2007 - Dec 2008

  • Claims Service Rep II

    Oct 2005 - Mar 2007