Hector Rodriguez

Experience

• 

  Toys"R"Us

  Oct 2014 - Aug 2017

  As a warehouse supervisor for Toys R Us it was my responsibility to oversee the management and well-being of the warehouse by keeping merchandise organized by working with management to complete projects and delegating tasks to warehouse team members. During my time as a Toys R Us salesperson, I was a motivated individual who promoted the well-being of the store by helping with various tasks such as back of house duties, providing exceptional customer service and being a team player.

  • Warehouse Supervisor

    Jan 2017 - Aug 2017

  • Retail Salesperson

    Oct 2014 - Dec 2016
• 

  PetSmart

  Sept 2017 - Jul 2022

  As a Pet Care specialist at PetSmart it is my role to not only monitor the safety/well-being of the animals in our care by ensuring that they are fed, in good-health, and properly medicated, but it is also my duty to maintain the integrity of our store by helping out customers with any questions they may have regarding their pets. During my time as a retail manager for PetSmart it was my duty to ensure that the store was running smoothly and efficiently by delegating tasks to team members and following up with their progress on given tasks. In addition, it was my responsibility to not only deal with customer complaints, but also train team members the proper customer service habits as guide-lined by corporate

  • Retail Specialist

    Aug 2019 - Jul 2022

  • Retail Sales Manager

    Sept 2017 - Aug 2019
• 

  Palo Alto Networks

  Aug 2022 - Oct 2023

  Associate System Engineer

  As an Associate Systems Engineer I have trained with my colleagues and managers to obtain the skills required to be aneffective and professional Solutions Architect. Skills such as being able to lead customer calls, qualifying an opportunity, showcasing our technical capabilities, and applying our solution(s) with customer use cases.

• 

  Beautiful Networks

  May 2024 - now

  IT Support Specialist

  Assisting with issues: Helping with problems such as connection issues, data access, network failures, and poor computer performance