Erika Clark

Experience

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  Ball State University

  Jan 2011 - May 2013

  Provided organizational support for office personnel and professors. I maintained this job while being a full time student and developed relationships with professors in a different manner. Led group tours of campus for prospective students. Shared the history of Ball State University and the opportunities available to each student. I really enjoyed being a campus tour guide, since it combined my passion for presenting and the ability to share my experience at Ball State University.

  • Psychological Science Student Office Assistant

    Jan 2012 - May 2013

  • Campus Tour Guide

    Jan 2011 - May 2012
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  Indiana Farm Bureau Insurance

  May 2011 - Aug 2011

  Information Systems Audit Intern

  Collaborated with the Information Systems Audit Manager. Analyzed the company’s information systems. This was my first internship and it was my introduction into the technology industry from a professional setting.

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  Aviva Stadium

  May 2012 - Jul 2012

  Sales Coordinator Intern

  Lived and worked in Dublin, Ireland for a summer. Supported the Sales and Marketing Manager in the execution of events and delivery of exceptional customer service. Bridged the cultural gaps to plan successful American-based events, such as the Notre Dame vs. Navy football game. This experience helped me discover my love for traveling.

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  Drum Corps International

  Jun 2013 - Oct 2013

  Travel & Meetings Coordinator

  Drum Corps International is a nonprofit organization that supports more than 100 global youth competitions throughout the summer. This was my first job after graduating from Ball State University, and introduced me to a brand new vibrant and artistic world of music.Primary Accomplishments and Responsibilities:• Managed staff and judge travel and schedules during competition season.• Created a data depository of travel and meeting configurations.• Coordinated meeting spaces and managed travel needs. Show less

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  Genesys | Interactive Intelligence

  Nov 2013 - Jun 2017

  I progressed further in my journey with the Data Services team and was promoted to Associate Principal Engineer. This position further aligned with my passions for providing guidance and improving the customer experience. I enjoyed growing my teammates and producing tools and strategies that make for efficient and effective work.Primary Accomplishments and Responsibilities:• Served as a technical advisor and provided direction in solving cases of increased severity and difficulty.• Supported a team of skilled engineers to deliver quick and accurate resolution of customer issues.• Bridged knowledge gaps, reviewed design documentation, and mentored System Engineers on enhancing their communication and presentation abilities. Show less Continuing my development at Interactive Intelligence, I was promoted to Senior System Engineer for the Data Services team. I continued the duties of a System Engineer while gaining additional responsibilities. This position allowed me to start evolving into a leader for my team, and progress in becoming a reliable resource for resolving issues. I was able to tap into my presentation skills to help both employees and customers improve their understanding and use of our product.Primary Accomplishments and Responsibilities:• Served as the first point of escalation in the problem resolution process.• Trained new Data Services skilled engineers.• Developed and presented Data Services reporting webinar. Prepared and presented on Leveraging Data Successfully in Reporting at the 2015 Interactions Conference. Show less Interactive Intelligence is a services software for customer engagement, communications, and collaboration. I started as a System Engineer for the Data Services team in Support. Specifically, I was drawn to this company and particular team due to my experience and interest of studying Information Systems and data at Ball State University. I was placed in a fast paced environment that immediately began developing and improving my problem solving strategies.Primary Accomplishments and Responsibilities:• Identified, investigated, and provided technical solutions for customer problems involving hardware, software, or system functionality.• Served as a primary contact for customers while resolving moderate and difficult issues. Adapted my communication style depending on each individual customer.• Deployed test systems and continually improved technical and professional skills. Show less

  • Associate Principal Engineer

    Oct 2015 - Jun 2017

  • Senior System Engineer

    Feb 2015 - Oct 2015

  • System Engineer

    Nov 2013 - Feb 2015
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  Oracle

  Jun 2017 - Sept 2019

  I advanced in my career within the Project Management Organization team by being promoted to Associate Manager, Service Delivery. My responsibilities increased as I took on client management, while strategically identifying and implementing solutions to analyze and ensure the success of our delivery teams.Primary Accomplishments and Responsibilities:• Launched, monitored, and operated client program configurations and implementations, and managed client relationship.• Implemented account management tools, and developed organization-wide reports to drive client solutions.• Analyzed and managed project performance data, and led operational changes and strategies. Show less To take on a new challenge and further develop professionally, I transitioned into a new role and company. I joined the Project Management Organization at Oracle focused on supporting the Opower teams within the Utilities Global Business Unit. This position provides me the opportunity to further develop my cross-functional collaboration skills and focus on improving the client programs and product suite delivery. Primary Accomplishments and Responsibilities:• Delivered process improvement initiatives across the Opower Home Energy Reporting platform-enabled programs.• Conducted cross-functional collaboration to support Client Services and Operations, Product, Marketing, and Engineering teams throughout the client programs.• Created documentation and conducted trainings to improve and monitor high-quality client programs. Show less

  • Associate Manager, Service Delivery

    Mar 2019 - Sept 2019

  • Client Success Analyst

    Jun 2017 - Mar 2019
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  Salesforce

  Sept 2019 - now

  I have grown in my journey with Salesforce, and have been promoted to a Senior Manager of Data Strategy and Operations. I have taken on additional responsibilities through driving our data management strategies, becoming a people manager, and tackling industry data projects. This role allows me to follow my passion in cross-functional collaboration, people development, and data-based problem solving.Primary Accomplishments and Responsibilities:• Manage strategy leaders partnerships and direct our strategies to meet stakeholder needs.• Lead multiple projects to resolve comprehensive data problems that impact the entire company.• Drive industry strategy to establish governance and a robust, long-term plan for maintaining industry data. Show less I took the next step in my career by seizing a new opportunity with Salesforce as a Data Strategy and Operations Manager. This role allowed me to combine my experience in and passion for cross-functional collaboration, process improvement methodologies, and data-based problem solving. I focused on delivering data improvement projects that enable Salesforce to meet its strategic goals and continued growth.Primary Accomplishments and Responsibilities:• Managed the data integration of mergers and acquisitions and produced strategies to improve the processes and efficiency of combining data.• Partnered with strategy leaders in the organization and led multiple projects that identified unstructured problems and opportunities and then led the development and implementation of comprehensive solutions.• Investigated data issues, proposed and executed procedures that lead to better data quality and effectiveness. Show less

  • Senior Manager, Data Strategy & Operations

    Feb 2021 - now

  • Manager, Data Strategy & Operations

    Sept 2019 - Feb 2021