Theresa Uwerikowe

Experience

• 

  Ben-nard Nigeria Limited

  Nov 2022 - now

  Customer Relations Officer

  -Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.-Develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions and services.-Coordinate with internal teams, including project managers, engineers, and support staff, to ensure seamless communication and delivery of services to clients.-Proactively identify opportunities to enhance the client experience and drive customer satisfaction.-Handle client feedback and complaints effectively, working to resolve issues and improve processes to prevent future occurrences.-Keep accurate records of client interactions, transactions, and feedback using our CRM system.-Collaborate with sales and marketing teams to identify potential leads and opportunities for business growth.-Stay updated on industry trends and best practices in customer relationship management to continuously improve our approach to client engagement. Show less