Prakash Rawat

Experience

• 

  Microland Limited

  Jan 2006 - Dec 2006

  Engineer

  Project: Apollo Hospitals• Trouble Shooting Hardware & Software related problems.• Administering & maintaining Domain Controller (DC & GC)• Managing Group Policies & Permissions• Troubleshooting exchange 2000 and active directory.• Troubleshooting exchange 2003 and active directory.• Creating user accounts, taking backup & restoring files from backup users had accidentally deleted or trashed.• Legato and NT utilities backup for Backup.• Using Ex-merge for Exchange mail boxes backup.• Exchange 2000 & 2003• Managing Domain and Active Directory.• Troubleshooting routing of mails.• Managing Blackberry server. • Managing IMSS for security with E Manager utility. Show less

• 

  Microland Limited

  Jan 2011 - Jun 2015

  Team Lead - BNP Paribas Pvt. Ltd.Roles & Responsibilities• Fist point of escalation for end user as well as internal technology team.• Handling all Operational and Technical escalations.• Ensure adherence to delivery schedules and quality processes.• Maintaining 99 % of IT Uptime.• Finding the areas of improvement & recommending the best practice solutions.• Execution and validation of project plans.• Improvements to call response / resolution – TAT.• Initiating customer satisfaction survey and based on the feedback improving the services and setting up the end user expectations.• Work with functional managers and the HODs to obtain necessary resources to support the team’s requirements.• Establish meeting times, places and agendas.• Coordinate the review, presentation and release of design layouts, drawings, analysis and other documentation.• Coordinates meetings with the Program manager and functional management to discuss Program impediments, needed resources or issues/delays in completing the task.• Assure that all team members have the required education and training to effectively participate on their assigned roles.Acknowledge and reward team and team member accomplishments, as well as exceptional performanceLead creativity, risk-taking, and continuous improvements in workflow.• Process improvements and implementation.• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort• Provide the team with a vision of the program objectives.• Motivate and inspire team members.• Lead by setting a good example (role model) - behavior consistent with words.• Facilitate problem solving and collaboration.• Ensure discussions and decisions lead toward closure.• Intervene when necessary to aid the group in resolving issues.• Authored Service Level Agreement for internal customers for user.• Infosec Compliance in the supported environment. Show less Shift Lead- Bank of America Continuum India• Fist point of escalation for end user as well as internal technology team.• Handling all Operational and Technical escalations.• Ensure adherence to delivery schedules and quality processes.• Maintaining 99 % of IT Uptime.• Finding the areas of improvement & recommending the best practice solutions.• Implementing processes and policies as per industry standard.• Execution and validation of project plans.• Ensuring the Business Continuity from Technology perspective.• Leading & guiding the team during schedule or unscheduled outage.• Meet the customers / users on requirements.• Planning for change implementations.• Improvements to call response / resolution – TAT.• Problems management.• Review and Documentation on Minutes of the meeting and action points.• Vendor/Asset Management.• Inputs of the customer on Call trend – numbers & category with possible root cause.• Quarterly Customer reviews.• Initiating customer satisfaction survey and based on the feedback improving the services and setting up the end user expectations.• Publishing reports including daily, weekly, and Monthly dashboards. Show less Deutsche Bank Operation International Pvt Limited• Actively involved in DRS activity for 500 users and completed with success rate of 94%.• Brought down the pending Incidents from 100 to 14 per day in a period of two weeks.• Providing support to the management on Incident, Problem and Change Management.• Constant Operational updates are provided to the management through regular briefings and periodic dashboard. • SLA Maintenance at 99%.• Preparation / Maintenance of Key Performance indicator.• Preparation / Maintenance of Team Utilization report of the team. Show less • Providing support to the management on Incident, Problem and Change Management.• Brought down the pending Incidents and Service Requests from 250 to 100.• Constant Operational updates are provided to the management through regular briefings and periodic dashboard. • SLA Maintenance at 99%.• Preparation / Maintenance of Key Performance indicator.• Preparation / Maintenance of Team Utilization report of the team.• Prepared documentation and training materials, coordinated technology related trainings. Show less

  • Associate Consultant

    Jan 2014 - Jun 2015

  • IT Team Lead

    Mar 2013 - Dec 2013

  • Site Lead

    Sept 2011 - Feb 2013

  • Shift Lead

    Jan 2008 - Dec 2011

  • Site Lead

    Jun 2011 - Aug 2011

  • Team Lead - Essar Group Of Companies

    Jan 2011 - May 2011
• 

  Mphasis

  Jul 2015 - Dec 2021

  Design and Implementation of Cloud Services. • Cloud infrastructure architect who provided subject matter expertise and hand on support to the Azure Infrastructure platform.• Key responsibility include: Cloud infrastructure advisory role and on disaster recovery, High availability. infrastructure design and automation. identify gaps and provide recommendation based on industry best practices.• Leveraged Azure site recovery to migrate a client on premise workloads into Azure.• Engage clients during pre-sale consultations to devise technology solution and support enterprise business strategies. • Conduct business analysis to determine enterprise needs and design SaaS, PaaS and IaaS solution.• Partner with key customers to drive cloud strategies and transformation. address top business challenges and enables architecture transformations.• Created policy and procedure to detect, control and protect the network against access by a suspicious source.• Design & implementing Azure DevOps architecture and its best practices.• Performing Backups using Azure Recovery service vaults.• Ensure proper disaster recovery and mitigation.• Performing Cost and Usage analysis to identify areas for cost improvement and plan accordingly.• Regularly evaluate cloud applications, hardware, and software.Design and Implementation of Security Controls:• Creating multiple DMZ for public and private services, segmentation of production, Dev, UAT & R&D resources.• Identify and implementing ideal configuration management for IaaS and PaaS services based on CIS, NIST, ISO 27001 and other industry benchmarks.• Integrating SIEM to capture NSG flow logs, activity, audit, and security logs for SOC monitoring and alerting.• Implemented industry leading tool Prisma Cloud to monitor and secure cloud workloads by configuration management, Network monitoring, audit logs and identifying anomalies.• Implemented CASB to secure SaaS workloads e.g 0365, Service Now. Show less • Single point of contact for all Technology solution/Pricing requirements for newclient (RFP) and Mphasis delivery teams.• Preparing Technology solution based on the RFP document and informationreceived by Bid Management team.• Dealing with Risk & Compliance/CRO for the approval on the Technologysolution and implementation.• Delivering cost effective and customer centric solution keeping future businessgrowth and technology changes.• Keep updating with all new Technology and products.• Review all new RFI/RFP, MSA and sharing inputs from Technology prospective.• Keeping track of all Business loss and wins and presenting to stakeholdermonthly basis.• Implementing the Technology solution in given timelines post the deal win. Show less

  • Sr. Cloud Architect

    Jun 2017 - Dec 2021

  • Unit Manager – Specialization

    Jul 2015 - Jul 2017
• 

  HCLTech

  Dec 2021 - Jan 2023

  Associate Consultant

  • Analyzed problematic areas to provide recommendations and solutions.• Help team in optimizing efficiency of current systems by conducting training sessions.• Estimated infrastructure component costs with vendors and internal technology resources for current and proposed projects.• Worked with developers to integrate resources within projects using Azure and Azure DevOps.• Evaluated system designs and recommended methods to improve performance, security and functionality.• Created, updated and maintained Azure security standards and best practices across Azure domain.• Managed and monitored installed systems for highest level of availability.• Defined enterprise processes and best practices and tailored enterprise processes for Cloud Deployments. Show less

• 

  DXC Technology

  Jan 2023 - now

  Senior Professional System Architect

  • Design cloud environments with a focus on Azure and demonstrate technical cloud architectural knowledge, playing a vital role in the design of production, staging, QA, and development of cloud infrastructures running in 24×7 environments• Implement and oversee all aspects of the cloud environment including provisioning, scale, monitoring, and security• Delivery of cloud strategies, aligned with business objectives and with a focus on cloud migrations• Provide leadership in infrastructure migration methodologies and techniques including mass application movements into the cloud including implementation of Azure within in global enterprise environments• Nurture cloud computing expertise internally and externally to drive cloud adoption• Act as key stakeholder for validation of new cloud or SaaS solutions adhere to architecture roadmap• Implement required systems, solutions, and processes needed to manage cloud cost, monitoring, scalability, and redundancy are accounted for and continuously validated• Ensure all cloud solutions adhere to security and compliance best practices• Collaborate with Enterprise Architecture, Data Platform, DevOps, and Integration Teams to ensure cloud adoption follows standard best practices Show less