Andy Mak

Experience

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  UCI Humanities Dept

  Sept 2008 - Jun 2010

  Undergraduate Teachers Assistance and Tutor

  • Tutored graduate students in the English language to prepare them to pass the TOEFL/Speak exam•Helped implement a welcoming environment for international graduate students to learn English•Assisted lecturers and students with classroom materials and instruction•Provided administrate support to departmental staff and students

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  UC Irvine

  Mar 2013 - Jul 2015

  Housing Taskforce Assistant

  •Greeted international students upon arrival to UCI and checked them in to their housing accommodations•Lead PowerPoint presentations to ensure students are informed of university guidelines• Work with housing coordinators to assist and complete different administrative projects• Inspected student housing to ensure adherence to university housing

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  Marriott Vacations Worldwide Corporation

  May 2014 - Aug 2015

  Front Desk Agent/PBX

  • Check in and resolve complex guest issues at the front desk, while maintaining professional etiquette at all times.• Handle and supervise 50+ calls per shift to ensure departments are dispatched appropriately to address issues.• Provide secretarial and office support as requested by management.• Compose correspondence with staff and guests both locally and internationally.

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  Substitute Teacher

  Feb 2015 - now

  K-12

  • Ensure that classroom instructions are handled according to the school’s policies and objectives.• Establish and maintain classroom behavior and order.• Create instruction report at the end of each day and hand it to the administrative office. • Refer to the lesson plan left by instructor and ensure that appropriate measures are taken to follow it.

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  Alorica

  Oct 2015 - Jul 2016

  Accounts Payable Specialist

  • Analyze invoices and help process vendors contract. • Process high volume of invoices and expense reports from various vendors in Oracle. • Reconcile vendor statements, research and correct discrepancies.• Worked closely with supervisors to train employees on 3 way matching and how to process invoice in Oracle R12. • Ensure a high level of entry accuracy and speed, while delivering exceptional customer service.• Collaborate with Human Resources and executives to design and implement corporate team building events. Show less

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  Fretted Strings Northern California Lutherie School and Full-Service Guitar Shop

  Oct 2016 - Sept 2017

  Luthier

  Apprentice under master luthier Harrison Phillips and Sang Byun owner of Viacali Guitars, learning the art of guitar construction and repair.Hand built and finished a custom acoustic guitar using a combination of modern technique and traditional hand tools. Learned the art of repairing and setting up electric and acoustic guitars.

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  The Management Trust

  Jan 2018 - Apr 2018

  Accounts Payable Specialist

  • Process over 150 invoices and perform check runs daily.• Coordinate approval processes of all accounts payable invoices and ensure accurate payment. • Verify details of ACH transaction; ensure that funds are sufficient before issuing payment. • Work closely with accountants to produce month end financial reports.

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  Spiral Software/Amion

  Apr 2018 - now

  Technical Support and Training Specialist

  • Process software renewal fees and create PO/invoices and ensure accurate payment. • Work closely with management to ensure quality resolution of open tickets. • Help train and guide medical professionals on best practices for scheduling physicians.• Self-motivated and able to work independently from a home office.