Kanyinsola Deborah

Experience

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  Sunbifly Travels and Tour Ltd

  Apr 2013 - Jul 2017

  Travel Consultant

  I was fascinated with my internship experience at Sunbifly Travels and Tour, where I gained valuable skills in managing client portfolios, resolving conflicts, and contributing to business growth through client acquisition. Managed client portfolios and constantly addressed client needs to ensure satisfaction and retention.Developed conflict resolving skills by handling client issues and finding solutions to conflicts promptly and amicably.Contributed to business growth by acquiring new clients and expanding the agency's customer base.Exhibited strong time management skills by consistently meeting deadlines and successfully fulfilling assigned tasks. Show less

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  Creovantage

  Feb 2017 - Dec 2019

  Social Media Manager

  Increased Brand Reach and Engagement:Developed and implemented a comprehensive social media strategy that resulted in a 50% increase in brand reach and a 60% boost in engagement within six months.Successfully managed social media platforms (Facebook, Twitter, Instagram) and grew the follower base by 30% through compelling content and targeted campaigns.Content Creation and Management:Led content creation initiatives, including ideation, copywriting, and visual design for various social media channels, resulting in a 40% increase in content performance and user interactions.Utilized analytics tools to track content performance, identify trends, and optimize strategies accordingly, leading to a 25% increase in click-through rates.Influencer Partnerships and Collaborations:Established and maintained relationships with key industry influencers, resulting in several successful collaborations and partnerships that generated a 20% increase in brand awareness and customer acquisition.Negotiated and managed influencer contracts, ensuring brand alignment, content quality, and measurable campaign results.Crisis Management and Reputation Enhancement:Effectively handled social media crises, responding promptly to customer complaints and diffusing potential PR issues, maintaining a positive brand image.Implemented proactive reputation management strategies, monitoring online conversations, and engaging with customers to address concerns, resulting in a 15% increase in customer satisfaction. Show less

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  ASTRATECH SOLUTIONS

  Oct 2019 - Feb 2022

  Customer Service ( Hybrid Role)

  Dedicated and results-oriented personnel with series of experiences as a Customer Service Representative. Developed myself with the role of customer service at astratech, built strong client relationships, and worked effectively within teams to achieve the organizational objectives.Demonstrated extraordinary customer service skills by encouraging strong client relationships and improving communication channels.Successfully contributed to a 50% increase in product and service sales with effective customer engagement and upselling techniques.Partnered with cross-functional teams to accomplish shared objectives, effectively delegating tasks and maximizing team performance.Provided valuable insights and strategies that contributed to the company's overall growth and success. Show less

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  Sphiderass Web LTD

  Apr 2022 - now

  Project Manager

  Achieved about 80% increase in project completion rates by executing aerodynamic processes and improving team efficiency.Acted as a primary point of contact for clients, addressing their needs, concerns, and feedback throughout the project duration.Implemented schemes to increase customer adaptability, resulting in about 60% improvement in customer adoption rates.cooperate with clients to define project extent, objectives, and result, and monitored progress to ensure layout with project goals. Show less