Rocky Selepe

Experience

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  Allos | HR Innovation

  Feb 2015 - Jul 2016

  System Specialist

  As a System Specialist my duties were to Implement SAP Successfactors Functionality, developing of business processes for the required scope of the project, report progress status and issues to the relevant Project Manager, Provide detailed knowledge of industry best practices, and analyse the current business processes and scenarios of the client and recommend solutions to meet the clients need.

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  Limpopo Connexion

  Aug 2017 - Apr 2019

  IT Support Technician

  Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.Documented all transactions and support interactions in system for future reference and addition to knowledge base.Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.Patched software and installed new versions to eliminate security problems and protect data.Applied troubleshooting and diagnostic skills to resolve a range of issues.Responded to telephone, email and in person inquiries regarding System operation, use and repair.Completed inventory counts and organized supplies.Configured hardware, devices and software to set up new work stations for employees.Removed and replaced malfunctioning computer parts to correct hardware problems.Broke down and evaluated user problems using test scripts, personal expertise and probing questions.Trained users on how to operate Applications.Developed and tested new product offerings prior to release to assist development team in bug identification.Removed malware, ransomware and other threats from laptops and desktop systems.Explained technical information in clear terms to non-technical individuals to promote better understanding.Made use of Active Directory to manage Domains offering technical support to users as user accounts. Show less

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  Altron

  May 2019 - Jun 2019

  Installation Liason Officer
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  HCLTech

  Jul 2019 - now

  Support Technician

  Provide customer service support on production systems and infrastructure reporting to Anglo American. Assist in ensuring the maximum availability, performance and utilization of information systems by the clients.