Jithin J

Experience

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  HDB Financial Services Ltd.

  Mar 2017 - Sept 2018

  Personal Banker

  •Project Name: HDFC Bank support - HDFC Bank provides a number ofproducts and services including wholesale banking, retail banking, autoloans, two-wheeler loans, personal loans, loans against property, consumerdurable loan, lifestyle loan and credit cards.•Roles and Responsibilities: Serving direct HDFC Bank support executiveanswered customer questions and explained available services such asdeposit accounts, bonds, and securities. Assisted customers with setting up orclosing accounts, completing loan applications, credit cards, insurances,signing up for new services and portfolios. Show less

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  HCLTech

  Oct 2018 - Apr 2021

  Senior Customer Support Executive / Business Analysis

  •Project Name: Office Depot, E-commerce & Logistics - leading provider ofbusiness services and supplies, products and technology solutions through itsfully integrated omni-channel platform of approximately 1,400 stores, onlinepresence, and dedicated sales professionals and technicians to small,medium and enterprise businesses•Roles and Responsibilities: Supporting Office Depot customer via emails andcalls about their order status, payments, cancellation. Later handled team of 8employees for business analysis in supply chain management. Evaluatingbusiness processes, anticipating requirements, uncovering areas forimprovement, and developing and implementing solutions in E-commerce.Involved in supply chain management and making sure to solve all blockersand challenges for warehouse team.•Perform Managing order flow, EDI communications, tracking orders,warehouse management to ensure the clients business needs are fulfilled.Run reports and analyse the pain points of the business. Effectivelycommunicating insights and plans to cross-functional team members andmanagement. Show less

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  RR Donnelley

  Jun 2021 - Jul 2023

  Business Analyst

  •Project Name: RR Donnelley, US insurance compliance - Actively participateand interact with clients to understand business needs, identify the bestsolution and provide compliance assistance on Medicare and Medicaidinsurances.•Make recommendations regarding the standardization of requirementsmethodology to reduce cost, improve productivity, improve quality,predictability and timeliness, reduce risk, improve cross-group coordination,improve skills and improve customer and associate satisfaction.•Roles and Responsibilities: Team consist of 7 business analyst in a pilotbatch. Daily activities with junior business analyst and guide them howcompliance works and walkthrough CMS data (Centers for Medicare andMedicaid services). Preparing team members timesheet, project status, CAPA(corrective and preventive actions) reports to the manager.•Connecting calls with Stakeholders as a mentor for fellow business analyst tomake sure they are getting the correct requirements for the work. Initialize theprojects to each individual and monitoring their performance, evaluate theirscores and provide feedback. Establish and track key performance indicators(KPIs) to measure the team's progress and success. Show less

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  KPi-Tech Services

  Aug 2023 - Apr 2024

  Senior Business Analyst software implementation

  •Project Name: Trella Health, US healthcare - Providers of healthcare dataanalytics and data solutions. The solutions provided by the company are forhome health, hospice, nursing, health systems.•Trella Health’s we build a CRM that allows post-acute providers and HME andInfusion organizations to drive more effective performance and growth.Paired with CRM and EHR integrations, business development teams canbetter manage referral relationships to advance their organizations withcertainty by improving their sales and marketing strategy.•Roles and Responsibilities: Handling a small team of business analystproviding strong, effective leadership to the team, setting clear goals,expectations, and direction. Allocate resources efficiently, including tasks,personnel, and materials, to ensure the team has what it needs to succeed.Preparing task status, ticket allocation and performance tracker reports.•Monitor and evaluate individual and team performance, providing feedback,coaching, and support as needed to help team members reach their fullpotential.•Make timely and effective decisions for the team, considering input from teammembers and stakeholders as appropriate. Keep team members informedabout relevant information, updates, and changes, and serve as a liaisonbetween the team and upper management or other departments. Show less

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  MSC Mediterranean Shipping Company

  Jul 2024 - now

  Senior Business Analyst

  Senior Business Analyst at MSC technology India. Product based company providing IT solutions.