Razvan Rusei

Experience

• 

  Z Hotels

  Sept 2019 - Aug 2022

  Guest Service Assistant

  *Provided courteous and efficient service to hotel guests, including check-in and check-out, concierge services, and handling guest inquiries and complaints.*Maintained a clean and welcoming lobby area and guest rooms.*Demonstrated proficiency in OPERA and REZLYNX software to handle reservations, room assignments, and billing.*Collaborated with other departments to ensure guest satisfaction and efficient operations.*Handled cash and credit card transactions and reconcile daily sales reports. Weniger anzeigen

• 

  Dorsett Hospitality International

  Jan 2022 - Jul 2023

  Guest Service Manager

  *Manage and lead a team of guest service professionals to ensure excellent customer service and satisfaction.*Develop and implement strategies to improve guest experiences and drive business growth.*Collaborate with other departments to coordinate operations and maintain high standards of cleanliness, safety, and comfort.*Train and onboard new staff members to ensure a consistent level of service delivery.*Manage inventory, budgets, and financial reports to ensure profitability.*Looking for 400 rooms, 2 hotels. Weniger anzeigen

• 

  Point A Hotels

  Aug 2022 - Jan 2022

  Host Leader

  *Provided exceptional customer service to hotel guests, including check-in and check-out, concierge services, and handling guest inquiries and complaints.*Trained and supervised a team of guest service agents to ensure smooth operations.*Maintained accurate and up-to-date records of hotel operations, including occupancy rates, revenue, and expenses.*Collaborated with other departments to ensure a seamless guest experience.*Handled cash and credit card transactions and reconcile daily sales reports. Weniger anzeigen

• 

  Strand Palace Hotel

  Jul 2023 - Jan 2024

  Duty Manager
• 

  DoubleR Security

  Jul 2024 - now

  Director