D.J. Hicks, MBA

Experience

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  D. J. Hicks

  Jan 1998 - Jan 2021

  Self-employed

  • Technical problem-solving and troubleshooting• IT consulting, technology education and instruction• Custom build systems with configurations to meet specific customer needs• Perform technical upgrades, enhancements, optimizations, repairs, and maintenance• Data backup and recovery• Video editing and production• Photography and photo editing• Website development, design, and maintenance• Business and home networking

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  Citizens Bank & Trust, Inc.

  May 2000 - Dec 2004

  Collections Manager

  • Call and visit customers to collect overdue payments• Create and manage customer databases and reports• Inspect houses to ensure timely project completion• Assist IT, lending, teller, and deposit operations departments as needed• Participate in repossession process when necessary• Train employees on new procedures and applications

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  BlueCross BlueShield of Tennessee

  Feb 2006 - Aug 2010

  Customer Service Expert

  • With formal soft-skills training, handle telephone inquiries for multiple lines of business• Research, troubleshooting, and adjustment of claims• Mentor, train, and coach customer service representatives• Serve as back-up Technical Team Expert and assist with team training of new technical processes• Daily use of corporate standard software including Facets, IPD Solution Suite, IBM Mainframe, Notepal, and Microsoft Office applications• Maintain HIPAA compliance

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  Ponder's Mountain Pharmacy

  Sept 2010 - Sept 2013

  Pharmacy Technician & IT Support

  • Inventory management and process improvement• Marketing, sales, customer service• Website development and maintenance• Computer hardware, software, and network support• Obtain patient and drug information to process prescriptions• Maintain HIPAA compliance

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  HCA IT&S - Parkridge Health System

  Oct 2013 - Mar 2015

  Technical Analyst

  • Project management, team building, user education/training, multi-facility technology refresh, mergers & acquisitions• Recommend process changes that improve the implementation, maintenance and support of information technology hardware and software• Analyze issues and provide hands-on or remote, 24/7 on-call support for technical inquiries and assistance requests for division and facility users• Coordinate with multiple technical areas and external vendors to resolve issues• Install and repair facility and division IT equipment and software• Subject Matter Expert for video and audio podcast production, Apple Macintosh hardware and software, and mobile clinical communications.• Maintain HIPAA compliance Show less

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  Citizens Bank & Trust, Inc.

  Apr 2015 - now

  Chief Information Officer, Vice President

  • Provide technical direction that aligns IT strategy with company goals and budgets• Utilize industry benchmarks to perform information security risk assessments including the FFIEC Cybersecurity Assessment Tool, the CSBS Ransomware Self-Assessment, the Federal Reserve Security & Resiliency Assurance Program, and scheduled internal reviews• Project Manager and Systems Administrator for all information technology and security operations• Develop, implement, maintain, and enforce corporate policies and procedures• Business continuity, incident response, cyber resilience, and disaster recovery, training, and testing• Collaborate with internal and external auditors for IT audits, social engineering, and penetration tests• Participate in OCC regulatory examinations to ensure compliance with the Gramm-Leach-Bliley Act• Present new initiatives, projects, and IT status reports to the Board of Directors• Lead the IT Steering Committee, officer meetings, and serve on the Insurance and Budget committees• IT budgeting, asset acquisition, inventory, and vendor management• Operations/oversight of IT, Marketing, Human Resources, Accounts Payable, and Maintenance• Web design, development, and administration Show less