Experience

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  Trainee store manager

  Jan 1987 - Apr 1994

  Tesco

  Fast track process to train in all areas of Retail Management encompassing all areas of store managment and Head office process in Cheshunt.

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  Allsports

  May 1994 - Mar 1997

  Regional manager

  Responsible for 15 Sportswear Retail outlets and over 80 staff. Driving Revenue and ensuring development and management of store staff. Total Revenue £3M per annum

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  Gilbarco veeder-root

  Apr 1997 - Dec 2012

  Full ownership of BP key account. Successfully managed 2 tenders ensuring business with BP since 2007 with 100% of COCO network managed by GV-R.Numerous high level contacts within BP ensrung that both service and equipment sales such as Pump and Gauge were delivered to BP within scope and within budget. Successfully promoted to Manage to provide seamless transition of Gilbarco and Veeder-Root merger. Held position for 6 years before moving to in Account Management Responsible for managing engineer dispatch and incoming customer calls

  • BP UK KEY ACCOUNT MANAGER

    Mar 2007 - Dec 2012

  • Customer Service Manager

    Apr 2001 - Mar 2007

  • Customer Service

    Apr 1997 - Apr 2001
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  Gilbarco veeder-root

  Jan 2014 - now

  Responsible for driving Revenue growth and cost reduction across the UK Service Business. Responsible for 20 based office staff with a dotted line to 3 Regional Managers and over 100 field based staff. Within this role I am providing detailed analysis of all KPI metrics such as SLA , Productivity, cost and revenue.Direct and high level relationships with Senior Management and Directors of clients with Gilbarco Veeder-root Client portfolio. This currently ranges from BP, Tesco and Asda to established relationships with many dealer groups across the UK. Show less

  • Key Account Manager

    Jun 2014 - now

  • Customer Service Operations Manager

    Jan 2013 - now

  • KEY ACCOUNT MANAGER

    Jan 2014 - Jan 2015