Experience

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  Mj miller associates

  Jan 2000 - Jan 2001

  Pc technician

  Service and support for business IT clients.

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  Houston isd

  Jan 2002 - Feb 2003

  Technical support analyst

  · Provided support to over 35,000 HISD staff members· Accomplished problem follow-up and resolution for support issues involving hardware, operating systems, printers,and various software packages· Supported Microsoft Office, PeopleSoft, SAP, and SASI· Provided customer service and support for calls involving Benefits, Leave, Pay, etc.

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  University of texas health science center at houston

  Dec 2004 - Aug 2005

  Technical support analyst

  Provided technical support via phone and remote support to assist students, faculty, and staff in performing educational and administrative tasks.

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  Hometech computer solutions

  Oct 2005 - Jul 2008

  Customer service manager
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  The technology professionals

  Jul 2008 - now

  Head technophile

  I help companies and individuals to resolve their technology issues. From business networking to sharing MP3's, I provide solutions for technology problems.

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  Technology appliances

  May 2012 - Jun 2017

  Enterprise solutions engineer

  Provide certified Dell KACE training to enterprise clients. Focus on implementing K1000 systems management appliances for inventory management, asset tracking, service ticketing, user support, etc.

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  Emory university

  Mar 2018 - Jul 2018

  Systems admin

  As the Systems Administrator in the Goizueta Business Library, I excelled at the following:-Maintained computer hardware and software in a computing environment thatincludes servers, multiple platforms and discipline-specific software- Act as the Goizueta Business Library (GBL) liaison with the Goizueta BusinessSchool’s IT team and actively collaborates and networks with Emory Libraries’ ITservices teams and Emory’s University Technology Services.- Provide troubleshooting and support of computers, tablets, and mobile devices forGBL and the Goizueta Business School students and alumni- Actively enlisted and coordinated with members of the GBL to identify technologysolutions in support of the department’s goals-Evaluate and review University’s technology trends and developments, andcommunicate them to GBL staf, with recommendations for adoption- Provide technical expertise and training to staf, student interns, students, andalumni Show less

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  Kalleo technologies

  Nov 2018 - Aug 2019

  System administrator