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Gerrell Sterling

Gerrell Sterling

PC Technician

Followers of Gerrell Sterling433 followers
location of Gerrell SterlingAtlanta, Georgia, United States

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  • Timeline

  • About me

    I solve technology problems, deliver technology solutions, and train technology users and professionals.

  • Education

    • Kingwood College

      2003 - 2004
      AS

    • Tulane University

      1996 - 1998
      Computer Science

      Activities and Societies: NROTC

  • Experience

    • MJ Miller Associates

      Jan 2000 - Jan 2001
      PC Technician

      Service and support for business IT clients.

    • Houston ISD

      Jan 2002 - Feb 2003
      Technical Support Analyst

      · Provided support to over 35,000 HISD staff members· Accomplished problem follow-up and resolution for support issues involving hardware, operating systems, printers,and various software packages· Supported Microsoft Office, PeopleSoft, SAP, and SASI· Provided customer service and support for calls involving Benefits, Leave, Pay, etc.

    • University of Texas Health Science Center at Houston

      Dec 2004 - Aug 2005
      Technical Support Analyst

      Provided technical support via phone and remote support to assist students, faculty, and staff in performing educational and administrative tasks.

    • HomeTech Computer Solutions

      Oct 2005 - Jul 2008
      Customer Service Manager

    • The technology professionals

      Jul 2008 - now
      Head technophile

      I help companies and individuals to resolve their technology issues. From business networking to sharing MP3's, I provide solutions for technology problems.

    • Technology Appliances

      May 2012 - Jun 2017
      Enterprise Solutions Engineer

      Provide certified Dell KACE training to enterprise clients. Focus on implementing K1000 systems management appliances for inventory management, asset tracking, service ticketing, user support, etc.

    • Emory University

      Mar 2018 - Jul 2018
      Systems Admin

      As the Systems Administrator in the Goizueta Business Library, I excelled at the following:-Maintained computer hardware and software in a computing environment thatincludes servers, multiple platforms and discipline-specific software- Act as the Goizueta Business Library (GBL) liaison with the Goizueta BusinessSchool’s IT team and actively collaborates and networks with Emory Libraries’ ITservices teams and Emory’s University Technology Services.- Provide troubleshooting and support of computers, tablets, and mobile devices forGBL and the Goizueta Business School students and alumni- Actively enlisted and coordinated with members of the GBL to identify technologysolutions in support of the department’s goals-Evaluate and review University’s technology trends and developments, andcommunicate them to GBL staf, with recommendations for adoption- Provide technical expertise and training to staf, student interns, students, andalumni Show less

    • Kalleo Technologies

      Nov 2018 - Aug 2019
      System Administrator

  • Licenses & Certifications

    • CCENT

      Cisco
      Nov 2018

    • CCNA

      Nov 2018