Experience

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  Vodafone

  May 2018 - Sept 2018

  Telesales representative

  • Conducted sales calls, persuading customers to upgrade and purchase services.• Maintained high customer satisfaction while achieving revenue targets.• Built strong relationships with clients through excellent communication and negotiation skills.

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  La-galeriee

  Sept 2019 - Apr 2021

  Head of logistics

  • Managed logistics operations, ensuring timely order fulfillment and delivery.• Tracked inventory and optimized supply chain processes to improve efficiency.• Maintained client accounts, ensuring smooth coordination and service satisfaction.

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  Edupay

  Sept 2019 - Oct 2019

  Marketing team intern

  • Assisted in developing marketing strategies, including survey creation and data collection.• Designed and distributed questionnaires to gather insights for business decision-making.• Analyzed research findings to support strategic planning, branding and campaign development.

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  Serviceex.co

  Apr 2021 - Jan 2023

  Operations manager

  • Led daily operations, overseeing account management, warehousing, order fulfillment, and logistics.• Negotiated and secured strategic partnerships, optimizing supply chain efficiency.• Monitored key performance metrics to enhance operational workflows and reduce costs.

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  Awakening music

  Mar 2023 - Sept 2024

  Sales account manager
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  Injaz digital

  Mar 2023 - Sept 2024

  Sales account manager

  • Managed and expanded client accounts, ensuring strong relationships and business growth.• Planned and executed marketing campaigns to optimize brand reach and engagement.• Improved SEO scores and digital presence, increasing visibility and conversion rates.• Generated leads, negotiated contracts, and closed deals to drive revenue.• Developed content strategies tailored to market trends and audience insights.

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  Feedback market research (mena)

  Sept 2024 - now

  Research executive

  • Conduct qualitative & quantitative research across various industries (e.g. FMCG, Automotive, Entertainment, Technology, and Retail, etc.), analyzing consumer behavior, market trends, and business insights.• Design and moderate In-Depth Interviews (IDIs), Focus Groups (FGDs)and develop research tools such as discussion guides and screeners.• Work on diverse research methodologies.• Prepare comprehensive reports with data-driven insights and strategic recommendations for clients.• Oversee project budgeting, timelines, and stakeholder coordination to ensure seamless execution.• Provide data-driven insights and strategic recommendations to clients, helping them make informed business decisions. Show less