Experience

• 

  United states embassy

  Jan 1996 - Jan 1998

  Summer associate

  Varied responsibilities in the Consular section.

• 

  Sprint

  Jan 1996 - Apr 2020

  Pride provides support and outreach to Sprint’s LGBTQA employees and customers, demonstrating our diversity and inclusion.Through strong collaboration and partnership with other Sprint ERGs, Pride prioritizes its focus on: an inclusive and safe workplace culture, LGBTQA recruiting and retention, professional development and mentoring, member and ally engagement through networking and visibility.Pride supports business objectives by providing ‘connections’ to LGBTQA communities, new business opportunities, participating in community events, and marketing opportunities. Show less

  • Client Services Manager

    Jan 2007 - Apr 2020

  • NLP Alumni Officer/ Social Events Coordinator

    Jan 2016 - Jan 2018

  • Sprint PRIDE ERG - VIce President; Denver Regional Lead

    Jan 2008 - Jan 2018

  • Implementation Project Manager

    Jan 1999 - Jan 2007

  • Customer Service Representative

    Jan 1996 - Jan 1999
• 

  T-mobile

  Apr 2020 - now

  Customer success manager

  The Customer Success Manager (CSM) is a strategic, frontline role supporting a targeted portfolio of high-value T-Mobile for Business (TFB) customers. I am accountable for enabling customers to maximize the value of doing business with T-Mobile while realizing their desired outcomes. As an integral member of the account team, I focus on the adoption and utilization of T-Mobile products and services; drive growth initiatives; and build customer advocacy. I build and maintain strong relationships with all key stakeholders within my assigned base. I possess a deep knowledge of my customers’ business requirements and serve as a trusted advisor in building and executing upon customer-specific success plans. I coordinate with cross-functional partners to proactively resolve critical business challenges, provide business insights, increase ease-of-doing-business, while driving top line revenue growth, retention, and renewals. Show less