Experience

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  Citizens bank international limited

  Jan 2003 - Dec 2005

  Branch manager

  Responsibilities and Accomplishments • Developed and designed the different data tracking reports on a branch, district, and regional level which showed sales progress, pipelines, trends, and surplus/deficiencies. • Consistently eliminated technical exceptions to meet regulatory agency compliance requirements for assigned loan portfolio. • Managed, coached, directed and motivated every branch team member to promote and maximize sales opportunities.• Participated in branch functions and community activities to promote banks image and growth ensuring that the bank maintains a strong local presence. • Managed the 2004 system crisis of in the bank where we had to repost past transactions while conducting new ones.• Processed salary and entitlement payments to staffs of NNPC, PPMC, NTA and other federal parastatals. • Scheduled work, participated in bank meetings and ensured resolution of all customer concerns.• Monitored and maintained confidentiality of all video processes carried in bank.• Maintained good working relations with customers and provided optimal quality of customer services. Show less

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  Diamond bank plc

  Jan 2006 - Mar 2011

  Responsibilities and Accomplishments • Grew the Retail Books by about 10%; instituted and executed integrated sales, relationship, and credit strategies that are aligned with the area business plan to achieve the desired revenue, expense and service goals. • Ensure business unit policies and procedures are compliant with all relevant consumer protection laws and regulations and the bank’s stated policies and procedures. • Recovered over N25m, settled at N21million in legacy (inherited from Lion Bank) Bad Loan utilizing prompt negotiation and interpersonal funds recovery skills. • Posted to start a new branch at Mararaba Area of Nasarawa State where my team succeeded in growing the business to just under N500m in about 18 months with Assets in excess of N130m. • Coordinated key processes with my colleagues of closing a huge (over 200) Personal Loan deal with staffs of NVRI, VOM and NIPSS, Kuru.• Provided both business and technical subject matter expertise and support to clients and regional teams during sales, pre-launch, launch, and post-implementation activities. • Succeeded in closing the first Mortgage deal and 3 loans for SMEs in Zone 3 Shopping Complex and Efab Mall, Wuse 2 Abuja. Show less Responsibilities and Accomplishments • Maintained a risk management approach when performing key tasks to proactively identify and mitigate incidents. Collaborated with internal colleagues at all levels to perform tasks.• Ensured appropriate financial procedures and practices are adhered to in processing and reconciling, as well as the bank’s direct debits module.• Developed and maintained the integrity and accuracy of the accounts receivable database through on-going and timely reconciliation of customer and merchant debtor accounts and other system requirements. Show less

  • Branch Manager

    Mar 2006 - Mar 2011

  • Account Officer

    Jan 2006 - Oct 2006
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  Standard chartered bank

  Apr 2011 - now

  Responsibilities and Accomplishments • Lead high-performing teams to create and implement strategic initiatives across various operational functions including sales and marketing, customer services, customer acquisition, retention and partnerships, product development. • Managed a High Network Clientele, attended to their Offshore Bond and Perpetuals (Fixed Income) investments, payment and advisory needs; closed one of the largest Wealth builder deals in the country and had several six figure deals and one 7 figure deal in USD.• Perform C-level executive duties including managing ongoing account activity and fraud risk, utilizing an effective combination of people, technology and the interpretation of data trends. • Develop operational process within team outlining specific roles, objectives, strategies and goals to optimize service to existing clients and the onboarding of new clients. • Led a team of 7 to review & re-design Customer Service at our flagship branch in Wuse 2, Abuja. A project tagged Project Storm. • Analyse alerts and investigated transactional activity to detect any suspicions of money laundering or terrorist financing/Completed Suspicious Activity Reports.• Establish and define all standardised sales goals, emphasizing continuous improvement methodologies to maximize deposit growth, credit card sales, and other metrics; critically drive the Card and Electronic Banking Business. Show less Responsibilities and Accomplishments • Implemented a robust management operating system, including defined metrics and balanced scorecard model, to bring a disciplined approach to execution of retail banking processes. • Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force.• Utilised consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers.• Significantly grew the Balance Sheet from zero to over USD9.2m and Assets in excess of USD2m functioning as the Branch Manager at Asokoro branch in 2013. Show less

  • Branch Manager

    Apr 2013 - now

  • Personal Finance Manager

    Apr 2011 - Mar 2013