Experience

• 

  Amc

  Feb 2015 - May 2020

  Project integration manager / hr manager

  Was responsible for Project Integration Management / HR Management of AMC1- Supervised and trained technical personnel in AMC2- Implemented project management procedures to ensure timely completion of projects3- Reviewed project plans and resolved onsite problems.4- Directed, and coordinated the administrative functions of AMC.5- Responsible for overseeing the recruiting, interviewing, and hiring of new musicians.

• 

  American university of science and technology

  Sept 2015 - Apr 2016

  المشاركة في تنظيم ندوة دعي اليها مدراء المدارس الرسمية والخاصة في الاقليم ومحافظةالجنوب والتي تعرفوا من خلالها على الاختصاصات الموجودة في الجامعة :https://aust.edu.lb/University_ServicesAdministrative_Serviceshttps://aust.edu.lb/Accreditations_and_Affiliations_AccreditationFaculty_of_Arts_and_Scienceshttps://aust.edu.lb/Rules_and_RegulationsRegistration_Procedurehttps://aust.edu.lb/Faculties_and_ProgramsDegree_Programs https://www.aust.edu.lb/Center_for_Learning_and_DevelopmentDirector%E2%80%99s_Messagehttps://www.aust.edu.lb/news/Landingpagehttps://www.aust.edu.lb/about/Landingpage المشاركة في تنظيم ندوة في جامعة AUST في صيدا بعنوان:"مرض السكري... تجنبه وسيطر عليه "http://www.saidatv.tv/news.php?go=fullnews&newsid=175564https://www.facebook.com/saidanews/posts/1058793650850054:0http://saidacity.net/mobile/_common.php?news_id=205358http://saidatv.tv/news.php?go=fullnews&newsid=175564 https://www.aust.edu.lb/Center_for_Learning_and_DevelopmentDirector%E2%80%99s_Messagehttp://saidatv.tv/news.php?go=fullnews&newsid=175564https://www.aust.edu.lb/news/Landingpagehttps://www.aust.edu.lb/about/Landingpage

  • Usher

    Mar 2016 - Apr 2016

  • Independent Consultant

    Mar 2016 - Apr 2016

  • Film Producer & Actor

    Nov 2015 - Apr 2016

  • Usher

    Sept 2015 - Oct 2015

  • Independent Consultant

    Sept 2015 - Oct 2015
• 

  Islamic relief worldwide

  Jan 2016 - Mar 2016

  Event coordinator assistant & freelance musician [pianist]
• 

  Banque du liban

  Jul 2017 - Aug 2017

  Internship

  • Attended lectures on the different departments in the Lebanese Central Bank.• Participated in Workshops aimed at reinforcing knowledge on the Foreign exchange market, business processes and debts. • Created our own business model and learned the importance of startups and incubators to stimulate the economy. • Presented a final comprehensive report on the internship.BDL Summer Training Covers:1- Capital Markets Authority.2- Islamic Banking.3- Capital Markets Authority.4- Central interest of banking risks.5- Centrale des Risques.6- Accounting Skills.7- Banking Control Commission.8- Branches Operations.9- Cash Operations.10- Finance Unit.11- Financial Operations.12- Foreign Affairs.13- Foreign Exchange and International Operations.14- Human Resources.15- Kafalat.16- Legal Aspects.17- Midclear.18- Money Services Businesses.19- Payment Systems.20- Real Estate & Financial Assets.21- Special Investigation Commission.22- Statistics. Show less

• 

  Music world

  Sept 2017 - Oct 2017

  Event marketing consultant & event sales coordinator + pianist
• 

  La salle

  Oct 2017 - Dec 2017

  Events consultant & freelance musician [pianist]
• 

  Blom bank s.a.l.

  Jul 2018 - Oct 2018

  Trainee

  • Exposed to several tasks & duties.• Attended lectures on the different departments in BLOMBANK.• Participated in Workshops aimed at reinforcing knowledge on financial analysis. • Presented comprehensive reports on weekly basis covering all the responsibilities & duties progression during the training period. BLOMBANK invests in different types of in-house and external trainings covering various topics:1- Sales: - Domiciliaton. - Personal Loans. - Credit Cards.2- Marketing - (Retail Operations).3- Communication and Negotiation.4- Strategic Management & Leadership. 5- Safety at work and First Aid.6- Legal issues.7- Ethics, etc.8- Languages.9- Economics.10- Banking.11- Information Technology.12- Compliance and Anti-Money Laundering.BLOM BANK, a learner’s territory in terms of training and developement, strongly believing in the value of its human capital.BLOM BANK acknowledges the importance of having performance appraisals that evaluate trainees thoroughly. Show less

• 

  Bank of beirut

  Nov 2018 - Dec 2018

  Work success boot camp trainee

  Exposed to several tasks & duties.Participated in Workshops aimed at reinforcing knowledge in "Business" & "PR".Presented comprehensive presentation on weekly basis covering all the responsibilities & duties progression during the training period.Bank Of Beirut & Amideast Training Covers:1- Effective "Action Words" for resume and cover letter.2- Resume and Cover Letter Writting.3- Social Media For Professionals.4- Public Relation skills.5- Resume Correction.6- Presentation Skills.7- Personal Branding.8- Networking Skills.9- Interview Skills. Show less

• 

  Allianz sna

  Feb 2019 - Jul 2019

  Exposed to several tasks & duties aimed at reinforcing advanced sales techniques:1- Interviewed prospective clients to obtain data about their financial resources and needs, their physical conditions, and to discuss any existing coverage.2- Presented quality client offers to prospective customers.3- Conducted advanced fruitful sales presentations and product demos using artificial intelligence using tablets.4- Educate clients on various financial matters and provided professional recommendations on investment opportunities, services based on each clients' individual needs.5- Partnered with local organizations to provide specialized financial planning.6- Managed quality assurance program, including on-site evaluations and internal audits.7- Assisted clients in making beneficial and strategic decisions regarding investments and low-cash financing. Show less Exposed to several tasks & duties.Participation in this Training aimed at reinforcing knowledge in "Sales", Marketing" & "PR".Presented comprehensive recap on daily basis covering all the responsibilities & duties progression during the training period.Allianz SNA Training Covers:1- Sales Game.2- Social Media.3- Body Language.4- Active Listening.5- Networking Skills.6- Carrer Simulation.7- Life Market Needs.8- Presentation Skills.9- Personal Branding.10- Income Sumulation.11- Behavioral Modules.12- Public Relation Skills.13- Allianz SNA Compliance.14- Insurence Fundamentals.15- Closing deals, following-up.16- Spiral, Term Life, PA, Property, Motor, Balsam/Medical & Digital Issuance.17- Starting client relationship, Discovering client needs, Providing & Addapting Solution. Show less

  • Financial Consultant《Insurance Agent》

    Apr 2019 - Jul 2019

  • Trainee

    Feb 2019 - Mar 2019
• 

  Sami kotob co sarl (kotob city)

  Jun 2019 - now

  Administering and maintaining Sami Kotob website and other related online platforms. Monitoring sites traffic performance while coordinating daily duties in collaboration with merchandizing team on publishing weekly updates related to site’s technical architecture enhancements ensuring higher website responsiveness and lower usability issues, better reliability, integrity and functionality of all system components.Reviewing and updating web/home page and customer-facing advertising content in a timely manner, guarantying that clients' needs and requirements are always fully met.Performing detailed quality assurance checks, overseeing daily administration operations, reaching more efficient content management system.Creating, maintaining discounts and promotions while assisting in managing integrated marketing campaigns. Developing, implementing, executing, optimizing and monitoring marketing programs across variety of channels such as social media, events as well as digital marketing campaigns across offline and online tactics.Conducting market research, analyzing consumer requirements, habits and trends reaching a holistic organizational marketing strategy definition identifying targeted markets as well as new marketing opportunities.Collaborating and liaising with all concerned parties to guarantee adequate analysis reports on campaign results, marketing strategies efficiency, conversion rates and traffic.Translating complex data and analytical models into insights to help shape futuristic and innovative marketing strategies to rise above all competitors.These roles help in enhancing my abilities in working in extremely fast paced environment with constantly changing priorities of handling multiple projects and deadlines. Show less Answered high volume of phone calls and email inquiries from clients.Maintained friendly and professional customer interactions, satisfaction and retention.Ensured tasks completion by making appointments and placing adequate orders.Coordinated well-maintained services set up, for better deliveries and installations tracking.Processed orders and provided information about the company products.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills in accordance with company’s policies.Monitored customer preferences to determine focus of sales efforts.Generated advanced weekly, monthly and annual sales reports.Implemented new sales strategies that resulted in improved customer service scores and 32% increased sales.Successfully resolve an average of 25 customer issues per month regarding sales and services to ensure optimal customer satisfaction is maintained at all times.Being trained in negotiation and time management helped me in being promoted within 8 month. Exceptional drive, dedication, and sales acumen.Skills acquired:• Quick and effective problem-solving skills.• Great energy and infective enthusiasm.• Organizational skills and attention to detail.• Ability to work as a team player and independently.• Advanced computer skills and noticeable familiarity with Point-Of-Sale Systems. Show less Implemented product strategies for filling market gaps and drove consistent sales.Evaluated inventory and delivery needs.Optimized strategies to meet customer demands.Monitored weekly sales to write reports for senior leadership.Implemented marketing strategies to expand business profits and revenues.Promoted products based on individualized client needs.Offered each customer top-notch, personal service and polite support to boost customer satisfaction.Improved operational efficiencies while managing customers requests, store inventory, new purchase orders.Supported efficient and timely replenishment of sales floor merchandise.Monitored competitors' pricing activities and market trends to make effective decisions.Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Show less

  • Product Specialist / Website Administrator / Marketing Specialist

    Dec 2020 - now

  • Sales And Marketing Executive / Customer Service Representative / Call Center Agent

    May 2020 - Dec 2020

  • Sales Representative

    Jun 2019 - May 2020