Experience

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  Orascom telecom

  Sept 2011 - Feb 2012

  Field maintenance engineer (site engineer)

  Maintenance for Mobinil sites rooftop and greenfield.

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  Qatar national bank group

  Sept 2012 - May 2017

  Senior core banking system administrator engineer

  Making the END OF DAY for the BANK (EOD)•Responsible for operating Delta core banking system, Market module, Litigation module, Business object & Sparrow system.•Ensure accomplishing the EOD & opening the system for all the bank’s users on time & that all reports are sent to the reporting systems to be viewed by the users.• Interest calculation & several "CBE" reports.

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  Amc aircraft maintenance ltd

  May 2017 - Dec 2018

  Aircraft maintenance engineer

  Maintain, inspect, test and troubleshoot fault diagnosis of electrical, electronic, instrument and radio systems, computers on aircrafts. Certified: Basic Avionics and Electrical (EGYPT AIR)

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  Te data

  Jan 2019 - Jul 2019

  Network operations center engineer - noc engineer

  • Maintain a high level of network communications for our customers and assists with any transmission inquiries/problems.• Identify network faults in a proactive approach and modify incident tickets.• Troubleshoot, isolate and fix IP/Ethernet troubles during network outages and lead fiber cut isolation until field operations physically locates the problem.

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  Orange business services

  Aug 2019 - Nov 2021

  Network implementation engineer

  • Act as a VPO (VPN private owner) for customers who don’t have a dedicated VPO by preparing and applying final configurations, pre/post checks and failover tests to confirm customer network is operating normally on the main and backup solutions.• Provide on time and error-free changes of IP Virtual Private Network (VPN) routers and change management requests, including the design, validation, configuration, planning and end-to-end testing. • Responsible for all necessary technical test at time of migrations while providing technical support for Field Engineer.• Perform router Vanilla/Final configuration, activation & Migration with Field Engineer and Customers.• Manage the scheduling and activation of all customer changes including prioritization and feasibility studies. Show less

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  Dell technologies

  Dec 2021 - Mar 2024

  Senior escalation engineer

  • Provide Level 3 Escalation Support for Dell EMC Hyper-Converged Infrastructure (HCI) products for the below: - VMware vSphere Environment (Including ESXi Servers, vCenter, certificates…)- VMware vSphere vSAN - Host OS issues (Linux)- Issues reported from underlying hardware components• Work closely with engineering, product management, and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements, and industry best practices in addition to their technical expertise.• Develop support plans that recognize the customer's priorities, challenges, initiatives, and potential areas for improvement.• Maintain direct linkage with other key internal organizations necessary for fast problem escalation and expedited resolution status• Create knowledge base articles to accelerate issue resolution for customers and internal employees. Show less