Deep Enrich
Fábio caldeira
15000 followersTimeline
About me
Business Analyst
Education
Comunilog alverca
2022 -Curso de formação de e-formadoresUdemy
2022 -Master pythonData science / Automation / Websites / Games / Apps
Udemy
2022 -Full-stack web developer javascriptJavaScript / CSS / HTML / Bootstrap / Jquery / Express / EJS / SQL / React / Node / MongoDB
Comunilog alverca
2022 -Curso de formação de formadores ensinoInstituto de emprego e formação profissional, alverca
2020 - 2022Tecnico de mecatrónica electricidade industrialDomótica / Instalações electricas domesticas e industriais / Autocad / MultiSim / LogiSim / CadSimu / Ecostruxure / Zeliosoft / TiaPortal / Proficad / XLPro.
Isel - instituto superior de engenharia de lisboa
2012 - 2017Licenciatura engenharia electrotécnica
Brno university of technology
2017 - 2018Specialization microprocessadores e circuitos impressosDomótica e casas inteligentes.
Instituto politécnico de setúbal
2014 - 2016Técnico especialista em gestão de redes e sistemas informáticos tecnología informáticaC / SQL / C# / Ciber Segurança / Windows / Linux / VirtualBox
Experience
Conta propria
Jan 2008 - nowFreelancerManutenção e reparação de hardware e software.Montagem de desktops costumizados.Gestão e manutenção de redes particulares de pequenas e medias empresas.Pequenos projectos de AutoCad.Aconselhamento e manutenção de redes electricas domesticas.
Satfiel
Jan 2012 - Jan 2017Especialista técnicoFormação especializada em Iphones, Samsung e Huawey.Reparação e manutenção de smartphones e computadores.Vendas e apoio a clientes.Formação de novos colaboradores.Gestão de equipa e atribuição de tarefas semanais.
Vysoké učení technické v brně
Jan 2017 - Jan 2018DesenvolvimentoDesenvolver novas ideias e projetos de domótica.Apresentações em diversos países da União Europeia.Criação de casas inteligentes a baixos custos.Gestão e manutenção dos perifericos de domótica.
Palissy galvani, s.a.
Jan 2018 - Jan 2019Electrical engineerAconselhamento técnico.Apoio a projetos industriais.Apresentação e promoção de material elétrico.Pequenos projectos de AutoCad para implementação industrial.
Hermann biener
Jan 2019 - Jan 2020Sales attendantResponsável pela apresentação, comercialização, auxílio e manutenção técnica de produtos.Encomendas e pedidos de cliente externo.Venda e gestão de stocks.Manutenção de equipamentos.Formação de novos colaboradores.
Merkle dach
Jan 2020 - nowGathering requirements and Design of process flows into the platforms:At Merkle:Creation of Contents on Confluence platform.At ICRC:Creation of Contents on Sharepoint platform.At Merkle:Creation of Contents on Confluence platform.Digital manuals of Drupal / AzureDevOps / Jira / MiroTools:JiraExcel and VBALucidChartDiagramsITILUXPower BIPowerAppsPower AutomateWorkflowAzure dev opsDashboardsDrupal Hublot and SwissBankRespond and resolve tickets on Site HublotDetecting site improvementsRespond and resolve tickets on Site of SwissBankTools:JiraExcel
Business Analyst
Jun 2021 - nowQA Consultant
Jan 2020 - Jan 2023
Doces de castelo
Jan 2023 - nowGerente de estratégia corporativaGestão de toda a estratégia de marketing e promoção da marca.Aprovação de conteúdos.Gestão de parcerias e contratos.https://www.instagram.com/docesdecastelo/https://www.facebook.com/docesdecastelo
Licenses & Certifications
Costumer service building rapport with costumers
ZendeskJan 2023Costumer service creating positive conversations with challenging costumers
ZendeskJan 2023Costumer service serving customers using social media
ZendeskJan 2023Costumer service foundations
ZendeskJan 2023Costumer service: handling abusive costumers
ZendeskJan 2023Costumer service problemsolving and troubleshooting
ZendeskJan 2023
Learning confluence
LinkedinJan 2023.webp)
Agile product owner role techniques
National association of state boards of accountancy (nasba)Jan 2023Drupal 9 essential training 1 introduction and administration
LinkedinJan 2023
Transitioning from waterfall to agile project management
Project management instituteJan 2023Setting up a pmo
LinkedinJan 2023Excel for business analysts
LinkedinJan 2023Scrum: the basics
Project management instituteJan 2023
Business analytics foundations predictive prescriptive and experimental analytics
IibaJan 2023Getting started in user experience
LinkedinJan 2023Agile product owner role foundations
National association of state boards of accountancy (nasba)Mar 2023Learning itil
LinkedinJan 2023Azure devops for beginners
LinkedinJan 2023Drupal 8 essential training 1 the basics
LinkedinMar 2023Learning jira software
LinkedinJan 2023Drupal 9 essential training 2 content and fields
LinkedinJan 2023Drupal 9 essential training 5 layout
LinkedinJan 2023Drupal 9 essential training 4 users and themes
LinkedinJan 2023What is a pmo
LinkedinMar 2023Business analysis foundations
National association of state boards of accountancy (nasba)Jan 2023Scrum: the basics
LinkedinJan 2022Drupal 9 essential training 6 finishing the design
LinkedinJan 2023Drupal 9 essential training 3 taxonomy media and modules
LinkedinJan 2023Agile testing
LinkedinJan 2022Agile foundations
Project management instituteJan 2023
Formação pedagógica inicial de formadores
Comunilog consultingMar 2022Business analysis essential tools and techniques
Project management instituteJan 2023Agile requirements foundations
Project management instituteJan 2023Programming foundations: software testing/qa
LinkedinJan 2022E-formadores,
Comunilog consultingJan 2022Excel: tips and tricks
LinkedinJan 2022Business analysis foundations business process modeling
Project management instituteJan 2023Learning jira (cloud edition)
Project management instituteJan 2022Jira: basic administration
LinkedinJan 2022Learning jira software
LinkedinJan 2022Learning jira (server edition)
LinkedinJan 2022Learning jira software (2019)
LinkedinJan 2022
Languages
- poPortuguês
- inInglês
- esEspanhol
- frFrances
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