Experience

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  Ssi ltd.

  Apr 2000 - Aug 2005

  Centre head

  - To enable the centre to perform as per set Systems and Procedures to ensure adherence to minimum operating standards at training centre and serve our clients better. - To ensure smooth functioning of Centre activities by mapping the functions and responsibilities. This further enables the Centre in analyzing the performance of various functions by providing well-defined activities, responsibilities and procedures. - To make Centre Functions and procedures, people independent. Adherence to the procedures identified herein would enable in standardizing Centre Operations. - Supervision of technical developments in the center- Identify training requirements for the faculty members Show less

• 

  Hcl bpo

  Sept 2005 - Dec 2006

  Team specialist

  - Handling a team of 20 Level 1 TSO’s (Technical Support Officers) in BT process , handling escalations, preparing team reports, reviewing CMS reports, monitoring schedule adherence and other parameters(AHT, CSAT, Quality).- Responsible for motivating team members and setting performance benchmarks and coordinating with all Team Leaders for smooth functioning of the department. - Co-ordinate with other departments within the Company viz. IT, administration / transportation at an operational level in order to assure the smooth functioning of operations. Show less

• 

  Ibm india

  Dec 2006 - Mar 2013

  - Handles new Project Migration is accountable for the success of an assigned project from contract signed to bringing the project live into operation. - Responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools as well as ensuring projects are completed on time, within budget and with high customer satisfaction.- Setting up and maintaining a “Project Management system” to control the project and all of its documentation > Define Project scope, which may include PDW and PDR output if appropriate > Taking on the leadership of the project or section of a Programme or larger project > Liaise with the project sponsor / customer representative regarding project objectives, deliverables and timescales including regular status reporting > Identify and mobilize appropriate resource required in delivering the project > Identify, quantify and manage project risks and issues > Coordinate project changes > Manage project closure - Collaborate with various ITD GD India internal and global, cross-BU teams, to improve efficiency and share and replicate best practices Show less I handled an European account and was accountable for the success of an assigned project from contract signed to the project go-live phase and subsequently delivery. - Established issue management process to document key issues and actions requiring attention, guided team members in using these processes, and resolved issues in a timely manner.- Responsible for client relationship management. Interlock with DPE and PE in order to run the process smoothly and efficiently.- Analysis and reporting the performance and escalate problems if required.- Responsible for motivating team members and setting performance benchmarks and coordinating with all Team Leaders for smooth functioning of the department. - Motivated and delegated the roles and responsibilities to the direct reportees, so that they are better equipped to take the next challenge.- Undertake performance appraisals, decide on the appreciations/promotion- Developed, maintained, and managed relationships at operational level to different functional bodies within and outside IBM.- Prepared Work on Board tracker and supporting documents and ensured that Gate 1 and 2 are complete.- Setting up of CTM, OAM and preparing the SOW for the account.- Actively involved in post-project or phase end review. Show less

  • Project Manager - Transitions

    Jan 2011 - Mar 2013

  • Delivery Manager

    Dec 2006 - Dec 2010
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  Ibm

  Apr 2013 - Nov 2021

  As a Global Delivery Transition Manager; my role is ( but not limited to) -- Provide overall leadership and functional direction to the team which includes Project Managers, Subject Matter Experts, Technical Services Managers, Team Leads and Administrators.- Responsible for Knowledge Acquisition program oversight, planning, program tracking, scope management, change control management, risk management, and quality assurance of the development project team.- Set direction and lead in the introduction and use of techniques, methodologies and tools, to match overall business requirements (both current and future), ensuring consistency across all user groups and sub-projects.- Manage the team to deliver the milestones as agreed in the contract. - Overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management.- Manage Transition to various global delivery centers of IBM (US, India, Costa Rica).- Manage the customer relationship to achieve high customer satisfaction score.- Implement a robust governance model.- Ensure orderly, managed transfer of responsibilities from the client organization to IBM, utilizing established Transition methodologies, activities, and work products.- Review the progress of the sub-projects for knowledge acquisition and provide day to day direction to the project team and regular project status to IBM management and customer. Show less Execute large/complex technical transition programs globally for IBM US & Canada for various competencies like Server Support Operations, Database Management, Application Hosting Services, Mainframe etc. My major responsibilities are as follows -- Validating solutions against the negotiated contract and ensure that the solution is implemented successfully.- Conduct a thorough due diligence of IBM client’s IT environment including server inventory, various service components on each server etc to develop a baseline.- Design, transition and implement IBM global support services and products to transition client's IT systems to IBM systems as a part of IBM's strategic business model.- Deliver new and complex high quality solutions to client's in response to varying business requirements- Understand client's current process, IT infrastructure and application environment and access available IBM solutions to fulfill client's needs and identified technical gaps.- Facilitate IBM 's takeover of client's service delivery responsibilities. Show less

  • Global Delivery Transition manager

    Sept 2017 - Nov 2021

  • New Logo Transition Manager

    Apr 2013 - Aug 2017
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  Kyndryl

  Nov 2021 - now

  • Transition, Transformation and Integration manager (TTIM)

    Jan 2023 - now

  • Change Programme Leader

    Nov 2021 - Dec 2022