Matt Bricker

Experience

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  American Eagle Distributing Company

  Oct 1995 - Aug 2000

  Sales | Delivery | Customer Service

  Route Sales – ensuring proper inventory levels to optimize customer and company sales to ensure goals are met.Delivery – loading and unloading of merchandise from refrigerated tractor trailer, performing regular inspections of truck and trailer per DOT regulations.Customer Service – assisting customers with merchandising of inventory, effectively scheduling account service to optimize time management and sales opportunities.

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  Robinson Brick Company

  Jun 2001 - Sept 2005

  Delivery | Customer Service

  Delivery – loading and unloading of masonry materials from flatbed semi to customer job sites, performing regular inspections of truck per DOT regulations.Customer Service – ensure delivery of proper materials and equipment, strategic placement of materials at job site for customer ease of use.Forklift – use of truck mounted forklift in loading and unloading material, gaining yearly certification.

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  George T. Sanders Company

  Sept 2005 - Apr 2008

  Customer Service | Delivery | Warehouse | Counter Salesman

  I held a range of responsibilities, including:Customer Service – assisting customers with order placement via counter and phone contact.Shipping and Receiving – filling customers orders and scheduling deliveries to optimize company resources.Warehouse – receiving inventory shipments, organizing and counting warehouse inventory.Delivery – loading and delivering of orders to customers job sites or shops, regular inspections of delivery vehicles per DOT regulations.Forklift – use of forklift to load and unload shipments, gaining yearly certification. Show less

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  Pioneer Landscape Centers

  Jul 2010 - Feb 2018

  I was responsible for leading the Colorado distribution team of 8 dispatchers and 64 drivers delivering exceptional results in line with the company’s commercial objectives. I managed a robust planning schedule to meet essential deadlines and ensure safe delivery of landscape materials to customers.I monitor the team’s adherence to pre-defined KPI’s and SLA’s, streamlining warehouse operations and maintain a high standard of service delivery, with a focus on excellent customer service. I upskill, train and motivate the distribution team and drivers to uphold cost-effective and high quality service, safeguarding the company’s assets and increasing customer satisfaction rates.I oversee the accuracy of shipping documents and delivering economic planning schedules across the whole geographic location. I also develop strategic partnerships with 3rd party transportation services and managing their performance. I am responsible for budgeting and forecasting within approved spend and delivering remedial actions when necessary. I identify and implement Continuous Improvement practices across operations and costumer services. I develop rigorous policies and procedures across the transportation team.I perform regular safety audits, executive disciplinary actions and conducting weekly strategy meetings. Show less I was responsible for the effective coordination of regional deliveries, leading the delivery team to provide excellent customer service while maintaining high operational standards. I maintained daily communication with drivers and customers to ensure up-to-date information is relayed and that deliveries and pick-ups are made within the required time frames. I oversaw driver manifests to ensure accuracy of paper work, as well as proper records of deliveries are kept for billing purposes. I managed the team of 3 dispatchers and 15 drivers providing crucial guidance on service delivery, improving strategies, assigning work and motivating them to deliver increased performance metrics.I dealt with complex customer inquiries and complaints and provided effective remedial actions to ensure high level of service delivery is maintained. I also supported senior management with paperwork and billing, as well as other crucial administrative tasks. Show less I was accountable for running daily schedules for the semi fleet throughout the state of Colorado as well as surrounding states. I demonstrated thorough knowledge of the company products and surrounding geographic area, effectively managing cost-effective delivery routes, times and schedules. I handled heavy daily flows of deliveries and paperwork, while cooperating with cross-functional teams to ensure efficient delivery schedules. I planned driver itineraries to ensure timely pick-up and delivery of products, while following essential safety and industry regulations.I continuously monitored drivers and their routes to anticipate logistical problems and potential delays, agreeing on cost-effective resolutions. I maintained customized services to current customers and ensured maximum client retention rates. Show less

  • Colorado Distribution and Transportation Manager

    Jul 2017 - Feb 2018

  • Driver and Dispatch Manager

    Jun 2016 - Jul 2017

  • Dispatcher

    Sept 2015 - Jun 2016

  • CDL A Truck Driver

    May 2008 - Sept 2015

  • Driver Trainer

    Jul 2010 - Jun 2015
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  Ewing Irrigation & Landscape Supply

  May 2018 - Jun 2022

  Branch Manager at Ewing Landscape Materials

  I was responsible for directing daily branch operations: inventory management, purchasing, budgets, forecasting, compliance, marketing, merchandising and other general duties.Leading and managing branch staff, along with business development, growing revenue, and maintaining profitability for the branch. In four years increased branch revenue from $975K to $2.2m. Recruit and develop staff members. Plan, organize and execute business development events.I was also responsible for cultivating and maintaining customer relationships with existing and prospective clients. Show less

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  Tidal Wave Auto Spa

  Aug 2022 - Feb 2024

  As Warehouse Manager I oversaw operations to ensure that all incoming and outgoing inventory is processed according to schedule. My duties include preparing schedules for Warehouse Associates, training new employees on how to use machinery and monitoring compliance with safety standards.Audit and report inventory while making recommendations on which items to order and restock.Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment.Establish warehouse practices and protocols to achieve an efficient warehouse.Set warehouse and team goals in collaboration with executive management and other team leads.Monitor workplace performance and lead training initiatives to improve employees.Keep up-to-date on the latest federal and state safety regulations.Communicate with other departments to ensure products are shipped in a timely manner. Show less

  • Warehouse Manager

    Mar 2023 - Feb 2024

  • Shipping and Receiving Lead

    Sept 2022 - Apr 2023

  • Shipping and Receiving Specialist

    Aug 2022 - Mar 2023
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  Millennium Broadband Solutions

  Jun 2024 - now

  Fulfillment Supervisor