Debbie Krapfl

Experience

• 

  Accentus, Inc.

  Aug 1991 - Dec 2012

  Account Manager

  Managed relationships for accounts utilizing our dictation transcription software and/or services.

• 

  Nuance Communications

  Dec 2012 - Mar 2021

  Customer Success Executive

  As a Customer Success Executive - I work diligently to maintain priority goals of satisfaction, retention and renewal through strong relationships developed and maintained within my assigned book of business - which leads to a trusted partnership between client and company as I bridge the gap between sales and support.

• 

  DeliverHealth

  Mar 2021 - Jun 2022

  As a Customer Success Executive, I work hard for my clients to bridge the gap between sales and support, ensuring successful utilization/optimization of products or services purchased. By fostering strong relationships with my clients and having an in-depth understanding of short and long-term goals, it is my responsibility to help clients reach their goals through our trusted partnership, allowing for company expansion through upsell/cross-sell opportunities.

  • Customer Success Manager

    Mar 2021 - Jun 2022

  • Customer Success Manager

    Mar 2021 - Jun 2022

  • Customer Success Manager

    Mar 2021 - Jun 2022
• 

  MoveDocs

  Jul 2023 - now

  Account Relationship Manager