Wassim Zeitouni

Experience

• 

  Habtoorland

  Oct 2004 - Sept 2005

  Waiter

  pre openning team

• 

  Ill villaggio restaurant

  Aug 2007 - May 2008

  Restaurant supervisor

  pre openning of the restaurant,training service staff

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  Safir bhamdoun hotel

  May 2008 - Sept 2008

  Restaurant and banquet supervisor

  responsible of daily operation for the restaurant,coordinatind with the chef about the service,managing the operation of banquets in the hotel, assisting the food and beverage manager in managing the whole F&B operation

• 

  West bekaa country club

  Mar 2009 - May 2020

  • Coordinate departments' activities to ensure providing the best service to customers in the best efficient way.• Acknowledge customer issues and resolved their problems quickly and efficiently.• Collaborate with the general manager to plan, develop and implement yearly strategies for the resort.• Communicate plans with head of departments, and ensure all staff are in the same course.• Lead the Food & Beverage department to decrease F&B cost to 30%.• Guide the sales team to achieve higher sales % through different pricing strategies for the different target markets.• Increase the Average Room Rate through the year in cooperation with the front office staff.• overhaul work procedures, and set higher standards for each department to meet customer expectations.• Launch the Eco-Tourism identity for the resort in collaboration with the General Manager.• Ensure providing a great customer service through training, motivating, and developing employees' skills, knowledge, and capabilities.• Develop, read, and evaluate, the financial plans and results for the resort with the financial department.• Follow up maintenance records in the whole resort.• Manage the events in the resort, and oversaw each detail to assure exceeding customer expectations.• Continuously working on menu development and creation with the head chef.• Consult on the marketing strategy for the resort, and the effective plans and tools that should be used during each season.• Improve the customer experience through creating diverse programs inside and outside the resort. Show less • Established the purchasing department standards.• Created the whole work process of the department.• Organized the relation between the purchasing department and the other departments in the resort.• Oversaw the receiving, storing, and issuing cycle in the resort.• Analyzed efficiency of purchasing procedures and implemented new programs to make the process run more smoothly.• Purchased goods, materials, components or services meeting cost, quality, and delivery targets.• Negotiated contracts, improved prices and terms with suppliers and reviewed opportunities for additional business savings.• Liaised with accounting team to resolve supplier payment issues.• Analyzed new and existing costs and reviewed cost reduction activities to understand potential savings.• Introduced the F&B Cost Control concept in the resort.• Streamlined the consumption and product use in all departments.• Strengthened the inventory process in all department to have exact figures in each one of them.• Led the creation process of recipe cards in the kitchen, and assure the continuous implementation for these recipes.• Managed the end of period inventory process in all departments.• Decrease the stocks available in the resort, and keep them up to operational needed levels. Show less

  • Operation Manager in Charge

    Jan 2020 - May 2020

  • Operations Manager

    Nov 2016 - Jan 2020

  • purchasing manager/cost controller

    Mar 2009 - Oct 2016
• 

  Bekaa Technical Institute

  Oct 2010 - Nov 2022

  Hospitality Management Teacher

  Teaching TS & LT Classes:* Human Resources Management* Supervision in the Hospitality Industry* Convention Management* Revenue Management* Food & Beverage Management

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  Self-employed

  Jul 2020 - now

  Hospitality Business Developer

  As an Expert in hospitality I offer the following:* Food and Beverage Cost Control Training.* Food and Beverage Cost Control Solutions and Tools.* Hotel Revenue Management training.* Hotel Revenue Management Solutions and Tools.* Process Management creation.*Problem Solving for hospitality and F&B entities.* Goal Setting Training based on my GPA formula.* Resource Management Training.

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  Bunyan Company | شركة بنيان

  Feb 2022 - Nov 2022

  Hospitality Lead Trainer

  Lead the Food and Beverage training program for hospitality and F&B trainees, based on EHL standards.delivering major training courses, in S&B service, F&B knowledge, and restaurant & gastronomy

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  Bunyan Academy | أكاديمية بنيان

  Nov 2022 - Nov 2024

  Hospitality Academy Manager
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  مجموعة بنيان | Bunyan Group

  Nov 2024 - now

  Director of Hospitality Programs