Tijana Petrovic

Experience

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  A-1 Shipping Supplies

  Apr 2002 - Feb 2005

  Administrative Co-coordinator

  • Professionally and courteously answered all incoming calls and inquiries and maintained information files• Responsible for creating all purchase orders and following up with suppliers, sourced pricing• Followed up and maintained professional relationships with suppliers, tracking orders• Provided administrative support to two separate sales teams as well as management• Investigated complaints and assisted in product inquiries and provided information• Maintained accurate records of sales, customer issues and inventory of stock • Improved workflow by simplifying reporting procedures and implementing a new filling system• Directed services such as maintenance, repair, supplies, files sorted and answered incoming mail • Prepared reports of business transactions and kept business accounts• Scheduling events, travel, programs, and activities, as well as the work of others Show less

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  Longboat Alliance Graphics

  Feb 2005 - Dec 2007

  Office Manager

  • Supervised and coordinated activities for five to six employees including AP, AR, data entry • Hired trained and supervised staff ; resolved communications issues and coached staff• Coordinated the necessary resources, supports and consultation required for effective performance by direct reports • Monitored and tracked staff hours, attendance and absences, and took steps as necessary for efficient service delivery • Implemented performance management processes, including constructive disciplinary steps• Authorized day to day program expenses, mileage claims, education requests and vacation requests• Coordinated maintenance and service for telephones, computer and print equipment and general office equipment; troubleshooting any technical problems within the building; coordinated service billings Show less

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  The Salvation Army in Canada

  May 2008 - Dec 2008

  Case Worker / Floor Counsellor, Practicum

  • Primary case work, intake and needs assessments• Front line worker, doing street outreach in the community of Regent Park• Managed front desk activities, phones, booking appointments, referrals• Developed and facilitated Real Life Skills adult learning classes• Performed liaison community work for the Regent Park Rejuvenation Project between the community and developers, helping more people stay in their community• Collaborated in grant proposal formulation• Completed an Anger Management Program as part of basic training for diffusing difficult situations• Organized activities for the Youth Core, compiling and summarizing data• Involved in counselling and mentoring programs for newcomers• Acted as an agency representative, trying to integrate programs with various neighbouring social service agencies, collaborated in grant proposal formulation Show less

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  City of Toronto

  Oct 2008 - Sept 2009

  Constituency Assistant, Office of Toronto City Councillor Joe Mihevic

  • Primary case worker for housing, liaised between constituents and Toronto Community Housing• Attended Community Police Liaison Committee meetings, cooperating and volunteering for 13th Division• Helped organize tenant groups for collective actions in regards to housing standards• Working with Municipal Licensing Standards, Solid Waste Management services, Transportation crews Forestry, Parks and Recreation crews and Hydro in maintenance and upkeep of Ward 21, St Paul’s riding• Created a Case Work Manual, involving various procedures, services and contacts in the community• Attended various Council meetings, forums, developed extensive knowledge of by-laws, provincial and municipal standards• Helped organize and attended various fundraising campaigns, promotional and community building events- to generate public support Show less

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  Toronto Employment Social Services

  Jun 2011 - Aug 2011

  Employment Specialist, Employment Social Services Division, Practicum

  • Provided career exploration, identification and clarification of interests, abilities, skills, education and experience in relation to short and long term career and employment goals in a group or individual setting• Provided counselling and coaching in life skills that support successful employment• Preparation of job search tools including resumes and applications, interview and job search strategies• Presented information and access to professional accreditation, language credentials, learning assessments• Mentoring and coaching during the job search process, in assessing qualifications against job requirements• Assessed the need for assistance such as rehabilitation, financial aid or further vocational training • Offered supported referral and access to other services including but not limited to education & training• Facilitated workshops on various topics regarding vocational and educational growth• Interviewed clients using motivational, strength based and solution focused methods Show less

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  COSTI Immigrant Services

  Sept 2011 - Nov 2011

  Job Developer/ Employment Specialist, Practicum

  • Conducted a functional assessment with a confirmation of member’s intentions and interests • Facilitated orientation to the workplace- Canadian workplace culture, rights and responsibilities• Assisted in matching individuals with barriers to employers through the Placement Program• Conducted outreach to employers to identify opportunities and promoted job matching and support• Ensured employers met eligibility; criteria conducting site visits and confirming suitable environments• Conducted structured job readiness training in an individual and group setting through the program• Organized job fair activities, scouting new employers and promoting clients and the program• Developed support plans with individuals and employer as appropriate, mentored/coached Show less

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  Syme Woolner Neighbourhood & Family Centre

  Mar 2012 - Mar 2015

  Employment Specialist

  • Built an employment program from the ground up using practicum experience and knowledge• Conducted the initial interview using the Common Assessment method• Created various standard forms and procedures to simplify processes• Carry a caseload of over 80 at any given time with a proven success record of job placement• Composed and facilitated various workshops promoting the program and services offered• Supervised a student placement ensuring varied and diverse exposure to the field Show less

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  Syme Woolner Neighbourhood and Family Centre

  Nov 2012 - Mar 2015

  Housing Support Worker

  • Completed intake in order to establish needs and goals through advocacy, support, referral and crisis intervention • Assisted program participants in finding and securing housing and income supports• Provided support in completing various forms, income support and identification applications• Provided assistance and support in life skills, budgeting and various community resources• Regularly conducted mediation, crisis intervention and eviction intervention when required• Prepared and executed housing and community resource workshops and information sessions• Liaised with staff, clients, colleges and other agencies and program workers for comprehensive service Show less

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  Youth Without Shelter

  Sept 2015 - Dec 2020

  • Assessing the client’s skills and abilities, employment interest and barriers to successful employment to determine employment needs and develop a plan of action identifying level of support• Clarifying employment, training or career goals by exploring local labour market, education and training opportunities/resources, including apprenticeship opportunities• Providing case management support to residents and ex residents including information & referral services • Providing effective professional service to support client needs in producing high quality resumes and cover letters in a timely manner• Assisting participants with the use of computers, the Internet, books and other tools for further career, training and job search• Facilitating job search related workshops and delivery of information sessions at community partner locations• Developing employment opportunities and making direct placements with employers• Assisting clients to find employment on their own• Determining need, suitability and readiness for subsidized on-the-job training Show less

  • Employment Specialist

    Sept 2015 - Dec 2020

  • Employment Facilitator

    Sept 2015 - Sept 2015
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  Private Practice

  Dec 2019 - now

  Employment Specialist