Elie Assaf

Experience

• 

  Green center

  Apr 2010 - Sept 2011

  IT Support

  outdoor it technical support

• 

  Lebanese Hospital Geitaoui-UMC

  Mar 2013 - Nov 2014

  IT assistant

  IT technical Support• Managed the setup of new user accounts and profiles, addressing password-related issues promptly.• Provided troubleshooting support for end-user hardware and software, ensuring minimal downtime.• Performed installations, repairs, and preventative maintenance on staff computers to maintain optimal performance.• Conducted asset tagging and managed annual inventory of IT equipment.• Installed, maintained, and configured operating systems and software to meet organizational needs.• Coordinated with vendors and service providers for IT equipment and supply procurement.• Monitored daily backups and system interfaces, checking server hardware and logs for performance and reliability.• Documented and archived all supplier visits and maintenance activities for reference and compliance. Show less

• 

  Creditbank SAL

  Jan 2015 - now

  • Report to the Head of IT Technical Support & DBA Unit, providing critical support without supervisory responsibilities.• Deliver Active Directory services, including the configuration of Organizational Units (OUs) and management of Group Policies, ensuring efficient user access.• Monitor and maintain SQL servers, VMware environments, and DataDomain systems, performing regular updates, patches, and backups to ensure data integrity and system performance.• Oversee the installation and testing of new hardware and software across HQ and branches, conducting periodic tests of Disaster Recovery Procedures (DRP) to guarantee business continuity.• Assist in configuring System Center Configuration Manager (SCCM) and troubleshoot network issues related to routers, switches, and connections,• Facilitate the installation and upgrading of Oracle Application Servers while ensuring optimal database storage management and user access controls.• Collaborate closely with internal departments and external hardware and software providers to efficiently resolve technical issues.• Provided technical support to end-users, resolving hardware and software issues Show less • Managed configuration, maintenance, and optimization of critical systems and database environments, ensuring high availability and performance.• Administered various database management systems (DBMS) and executed complex SQL queries and stored procedures for enhanced data extraction and reporting.• Provided technical support to end-users, resolving hardware and software issues, and created comprehensive documentation for system configurations and user guides.• Monitored system performance metrics, implemented automated monitoring solutions, and generated reports to identify areas for improvement, leading to reduced downtime and enhanced resource efficiency.• Conducted regular security audits to ensure compliance with regulatory standards and developed data access policies to enhance database security.• Led IT projects focused on system upgrades and database enhancements, effectively managing project budgets and resources for timely delivery and cost savings.• Facilitated training sessions for staff on system usage and best practices, fostering a culture of continuous improvement and knowledge transfer within the team.• Achieved a 40% enhancement in the performance of business applications through proactive system management and performance tuning. Show less

  • Senior IT Technical Support

    Apr 2024 - now

  • Junior IT Technical Support

    Jan 2015 - Jun 2024