Ahmed Abd Elrahman

Experience

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  Mobily

  Jan 2014 - Dec 2014

  Customer Service Representative

  - Responsible of customer care- Handle Customers inquiries related to all Technical Mobile Issue

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  TE Data

  Feb 2015 - Jun 2016

  Technical Support Engineer

  - Responsible of customer care- Handle Customers inquiries related to all Technical ADSL problems either Physical or logical as Browsing , Slowness, Configure real IP Service - Configure and troubleshooting all kind of ADSL routers as tedata , Link Sys,3com, Speed Touch, Net gear, etc.

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  E-finance

  Dec 2016 - Mar 2017

   Technical Support and product deployment

  - Training the end users on the smart farmer Card applications & benzene application .- Develop quality training, including learning and assessment strategies and assessment materials.- Assisting clients in filling technical forms and questionnaires

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  TE data

  Mar 2017 - now

  •Providing, configuring and troubleshooting of different enterprise network solutions using different transmission medias (Local Loops, fiber, 3G, WIMAX, Remote office …etc.).•Implementation of MPLS VPN L2 and L3.Configuring Cisco customer edge routers and Switches (3600, 2811, 2911, 1841, 1941, 878, 888, 2900, and 3560) platforms.•Configuring the customer solution on Cisco PE’s (7200, 7600 and 10k series) and Juniper PE’s (MX series), and Core Switches Also (4500 series).•Implementation of CE-PE routing protocols (RIPv1, RIPv2, OSPF, EIGRP, BGP and static) between customer’s networks and TE Data network.Configuring customer ports on DSLAMs and MSANs ‘Huawei, Alcatel, Zhone and ZTE’.•Direct /Support / troubleshoot network issues and coordinate with vendors, where necessary, to restore services to availability.•Configuring the EFM (Ethernet for the First Mile) devices such as (Zhone, Hattres and Adtran).•Following up with Wireless vendor during installing and activating the Pre-WiMax connections.•Configuring and Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, static) .•Configuring and Troubleshooting inter Autonomous systems routing of BGP/MP-BGP. See less Show less  Supporting leased lines & MPLS VPN issues of Enterprise Customers  Configuring and troubleshooting MPLS VPN L2 & L3 on PE Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, static)  Familiar with Basic Configuration of Juniper Routers.  Configuring SHDSL local loop terminations on ATM DSLAM’s (Alcatel, Huawei)  Familiar with Customer CPEs Like Zyxel , Adtran , Aethra , Telinus and EFM.  Monitoring various types of Modems & Routers and Switches using Orion Software  Experienced with Traffic grapher applications like MRTG  Analyzing, identifying errors and creating tickets for different technical issues. Show less

  • Enterprise Solutions Planning and Provisioning Senior Engineer

    Aug 2023 - now

  • Enterprise Solutions Planning and Provisioning Engineer

    May 2018 - now

  • Enterprise Network Engineer

    Mar 2017 - May 2018