Anders Engelbrecht

Experience

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  DR - Danmarks Radio

  Apr 2005 - Apr 2005

  Internship

  I had the pleasure of being a part of Denmarks Radio on a two-week Internship. Denmarks Radio is the nations biggest provider of public service in the fields of: News, Culture, Entertainment and more. I was a part of the Sports news room where i followed the journalists in their daily tasks. The internship gave me a valuable insight in the daily work routines on a Big news editorial.

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  Shell

  Jun 2005 - Sept 2011

  Customer Service Sales Assistant

  Keeping the Service Station clean and tidy, customer service, up-selling, and a variety of other duties.

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  Esbjerg Kommune

  Jul 2005 - Aug 2005

  Summer Internship

  Summer Internship at the tourist office in Esbjerg. Helping visitors with planning activities to do during their time in Esbjerg. The primary task was to help organise and plan Esbjerg Festival week, which is an event held each year.

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  Jydske vestkysten

  Jan 2009 - Dec 2009

  Reporter/Youth Journalist

  I was a part of small editorial newsroom, with other fellow Journalist aspirants. We were a group of 6, following a Journalist on the newspaper. During the period we made text productions to the news paper while also learning about the different aspects of the job as a journalist. These included: research, interview technique,development and communication.

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  Red Badge Group

  Jun 2011 - Jul 2011

  Customer Service Representative

  I worked for Red Badge in Auckland, NZ During the Rugby World Cup. My primary duty was to Help and assist visitors at the Auckland Harbour Fan Zone, and generally making sure all attendants at the event had an enjoyable time.

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  The Portage Resort Hotel Limited

  Jan 2012 - Mar 2012

  Take Out Waiter

  During my Working Holiday in New Zealand I was apart of the team at this luxurious resort. Duties included: Waiter in the restaurant, Keeping kitchen facilities clean and tidy, general customer service, Occasional Bartending

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  Nortlander Ski-Tours

  Aug 2012 - Apr 2013

  Destination Manager

  My function in this job was to ensure that all guests had a good experience travelling with Nortlander Ski-Tours. I was the overall Manager in a team of 3, in Canazei, Italy. Duties included: Planning transfers to and from the airport, booking liftpasses, Ski school and rental gear. Furthermore I had responsibility for the economy on the destination. The daily tasks varied from week to week and the job was at times quite stressful, and i had to work independently and make quick decisions. Overall a fantastic period in my career where i learned a lot about myself, my qualities and my boundaries. Show less

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  Wilke

  May 2013 - Aug 2013

  Data supplier

  Collecting data, on consumer behaviour during a range of campaigns. The biggest project i participated in was a nationwide examination of people's travel habits when using public transport.

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  Alm. Brand

  Nov 2013 - Sept 2017

  Phoner

  During my studies in Aalborg I have been working at Alm. Brand as a phoner in their telemarketing department. Alm Brand provides both banking, pension and insurance, however the primary function in my position is to book sales meetings with new potentional customers in the area of Insurance. The job consists of calling both cold canvas as well as different campaigns in order to maximise profit for the organization. It is a job that requires skills in being able to set the customer first, giving advice on insurance opportunities within the company, while also being able to listen and understand so that the potential customer feels safe with placing their insurance at Alm Brand. Show less

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  MONTDOR MARKETING

  Aug 2014 - Jan 2017

  Promoter

  Freelance promoter, helping out with a variety of different jobs. The biggest event I have participated in for Montdor was at Smukfest - one of Denmarks biggest festivals. The job consisted of promoting Tulip and their products working in the biggest diner/cafe on the festival site.

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  Danski

  Aug 2017 - Jan 2018

  Communication Intern

  As a part of my master degree in Communication I had the pleasure of being apart of the marketing department at Danski. My key tasks included: Producing top-class content across all platforms, including: Newsletters, Blog-posts, Social Media posts and other online campaigns.

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  Jysk Fynske Medier

  Mar 2019 - Jun 2019

  Journalism Intern

  Journalism Internship, at Ugeavisen Esbjerg - a part of Jysk Fynske Medier.Researching, reporting, writing articles for the weekly newspaper, generating traffic for Social Media platforms, and a variety of other duties in a busy media house.

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  Esbjerg Kommune

  Jun 2019 - Aug 2019

  Communications Manager

  I was responsible for a wide range of communication activities, however the most important ones were content-production for the website, writing speeches for politicians, and handling SoMe channels

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  Politiken

  Aug 2019 - Aug 2021

  Customer Service Specialist

  Customer Service on email, chat and telephone. Daily contact with subscribers on Politiken, Børneavisen, Politiken Historie, and Monitormedier.A sometimes hectic and changing environment where the ultimate goal is to have an insightful conversation with the customer, in order to keep and obtain a strong relationship

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  Sky Media ApS

  Feb 2021 - Sept 2021

  Freelance Journalist

  Working independently as a Freelance Journalist on different projects. Typically projects were production of lifestyle-magazines where i have the contact with the customer, do research and interviews and write articles for the magazines

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  Just Eat Takeaway.com

  Mar 2022 - now

  Lead Content Manager within Global Customer Services, with a specific focus on Quality, Training and Knowledge. - Updating and maintaining a global knowledge base, catering to employees across the globe.- Creating informative and user-friendly articles to address a broad range of subjects.- Overseeing content management in Denmark and globally within an area of expertise - Optimizing knowledge sharing and accessibility.- Designing visually appealing flowcharts and graphic illustrations to enhance content engagement. Show less

  • Global CS Content & Knowledge Teamleader

    Dec 2024 - now

  • Lead Content Manager

    Mar 2022 - Dec 2024