Bryan Mora

Experience

• 

  Importaciones Marzu S.A

  Mar 2014 - Feb 2017

  Billing process with SAP Business One.In charge to bill in special events and important clients, handling their memberships andresolve issues related to delivery In charge of reconciliations, closures every day in SAP, and Archive functions

  • Senior Billing and Customer Service Agent

    Sept 2014 - Feb 2017

  • Assistant Account Officer

    Mar 2014 - Sept 2014
• 

  Seidor Centroamérica y Caribe

  Jun 2017 - Jul 2017

  Telemarketing Agent

  •Solutions SAP sales through calls (BOC, C4C, ByD, SSFF)

• 

  Kuehne + Nagel

  Jul 2017 - Jan 2022

  Supervise the Quality for the different process of Billing and Airfreight arrivals and in theway create reports (With Tableau and Excel) to send to our customers to show theresults.Also, with Lean Six Sigma tools, improve the process and increase the Quality score. Confirm the arrival of different shipments to the destination (Countries for all America)Improve the daily report in Excel and create a live visibility for all the team to see the KPIsand volume completion.

  • Data Quality & Business Intelligence Analyst

    Jan 2019 - Jan 2022

  • Receive Cargo Flights Agent

    Jul 2017 - Jan 2019
• 

  DHL

  Sept 2020 - now

  Lead and Develop initiatives to enhance data analysis and internal reporting. E.g. Power BI will be implemented as the official reporting tool for areas such as supervisor control, resource allocation, inflows, forecasts, FTE’s projections, time utilization and demographic analysis.Trainings about how to analyze the Data and create Dashboards in Power BiUsage of Power Platform to create tools that automate internal manual processes, including a recognition program, an inventory system, and a live remote work calendar.Lead global implementation for Safe and healthy Incidents and Audits Registration Platform and another platform to unify all the databases for Vehicles fleet, creating a standard to save the data correctly and understandable in each country. Show less

  • Project Manager

    Jul 2021 - now

  • Customs Agent

    Sept 2020 - Jul 2021