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Christina Martineau

Christina Martineau

Commis Chef

Followers of Christina Martineau513 followers
location of Christina MartineauVienna, Vienna, Austria

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  • Timeline

  • About me

    Customer Marketing Manager ALPS

  • Education

    • HLF Krems, Austria, Higher Secondary School for Tourism and Hotel Management

      2001 - 2006
      Diploma Marketing, Russian & Geography

  • Experience

    • MS Prinz Eugen

      Jun 2002 - Aug 2002
      Commis Chef

    • Starwood Hotels & Resorts Worldwide, Inc.

      Jun 2003 - Aug 2003
      Room Service Server

    • SANI SA

      Jun 2004 - Aug 2004
      F&B Server

    • Hilton Hotels Worldwide

      Jun 2005 - Aug 2005
      Front Desk Agent

    • Roitner.net

      Jun 2006 - Sept 2006
      Travel Consultant

    • Four Seasons Hotels and Resorts

      Feb 2007 - Feb 2013

      Creating a job description and implementing this new role at the resortContacting guests prior to arrival to assist in tailoring their experience to their needsImplementing in villa check ins and achieving that 17% of all our arrivals are carried out in the villa resulting in an improved guest satisfaction score from 86% in April to 90.7% in September for arrival and departureStaying in touch with the guests throughout their stay and being their first point of contactAchieving EUR 10.000/month of incremental revenue for Spa, F&B etc.Obtaining, recording and sharing guest preferences and taking advantage of this knowledge to achieve unexpected and personal touchesImplementing several new projects: new room category, enhanced honeymoon amenity programme, new bath amenity product line, Teens ClubBeing part of a team of 5 employees to launch a company wide innovation campaign in the resort Show less Coordinating the daily operations with GRO, Concierge, Butler, Bellmen and CommunicationsDealing with guest complaints and aiming to turn their experience into a positive oneDuty Manager on morning, afternoon and overnight shiftsCoaching and motivating a maturing team supported by providing ongoing feedback and trainingInterviewing and selecting new hires, conducting performance reviews and development plansAssisting the Sales & Marketing Team with site inspections and hosted mealsRoom allocation and ‘stop sale’ call in absence of the reservations managerCreating a monthly schedule for the team to allow better work life balanceCreating and introducing several new P&Ps (eg: Airport Greeter, weekend MOD for PC, beach lizard) Show less

      • Guest Experience Manager

        Apr 2012 - Feb 2013

      • Resort Assistant Manager

        Feb 2010 - May 2012

      • Assistant Front Office Manager

        Apr 2008 - Feb 2010

      • Front Office Receptionist

        Feb 2007 - Mar 2008

    • Warwick International Hotels

      Feb 2013 - Mar 2014
      Sales Executive

      Acquiring new clients and enhancing the relationship with corporate, MICE and FIT sectorsSignificantly growing the business from consulting firmsObtaining a sound knowledge of the local market and the businesses opportunities in my respective marketsIn charge of the Swiss-German, German and Austrian marketsKey account management

    • Swiss Luxury Apartments SA

      Apr 2014 - Jan 2016
      Operations & Sales and Marketing Manager

      Overseeing all aspects of the day to day operations (Front Office, Reservations, Housekeeping) to ensure guest satisfaction and increase revenuePutting in place a Marketing strategy and carrying out actions to develope a maturing product that is unique in Geneva

    • Bacardi

      Jan 2016 - Feb 2022

      On and Off premise activations

      • Customer Marketing Manager Switzerland

        Jan 2021 - Feb 2022

      • Customer Service Switzerland

        Jan 2016 - Jan 2021

    • Bacardi

      Oct 2023 - now
      Customer Marketing Manager ALPS

  • Licenses & Certifications