Neama El-Mahdey

Experience

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  Select

  Aug 2013 - Jan 2015

  Administrative Office Specialist

  • managing and organizing HR filing, paperwork, and requirements for the different companies• File and update contact information of employees, customers, suppliers, and external partners• Create organized schedules in excel for payments• Help organize recruitment including posting jobs in newspapers, recruitment sites, and universities• Schedule appointments for CEO including managing his calendar and schedule• Take the orders from our clients and follow up with the different departments to make sure everything done• organize the orders in the office equipment and printer departments Show less

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  Salad Master

  Feb 2015 - Dec 2015

  Telesales Specialist

  • Contact potential or existing customers to inform them about the company's products. • Answer clients' questions about our products or the company’s history.• Ask questions to understand customer requirements and send qualified leads to the outdoor team to arrange visits. • Enter and update customer information in the database.• Take and process orders in an accurate manner.

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  Masr Online

  Jan 2016 - Dec 2017

  B2B Sales Account Manager

  • Responsible on conducts regular client visits and follow-up calls and identifying and closing new sales deals to achieve the monthly target• Acting as a primary source of information with regard to new clients by understanding their requirements• provided the clients with all the needed information and the appropriate paying terms, ensuring it is within the company’s payment policy. • Follows up with sub-distributors and clients on business lead progress and further on tender/proposal progress. • Follows up on clients’ arising complaints or additional needs, ensuring timely and quality fulfillment and optimum client satisfaction. • Generates new clients by exercising win-win techniques and building trustful and credible relations with them. • Prepares and submits a weekly sales report including all related sales activities and updates to the Sales Manager. • Follow up on the order for the customers’ payments and delivery dates Show less

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  Aqarmap.com

  Jan 2018 - Dec 2018

  B2B Sales Account Manager

  • Consultant and account manager for more than 150 companies.• Make a welcome call with the newly Joined companies.• Help them know more about the service they bought and how to use it • Put a plan with them to get the best value for our service.• Give them practical advice to get Qualified leads.• Build a long stable relationship with the customer to make them loyal.• Retain them in case their subscription ends and help them choose our services again.• Hold regular meetings with our customers if they are active or after -their subscription ends to keep our relationship with them.• Make them always updated with our latest services and products.• Help them and their teams through phone and field training on how to -use our service and products Show less

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  BETA Egypt

  Jan 2019 - Jul 2021

  Senior Sales Operational Specialist

  • Managing, developing, training, and supervising the Contact Center team on their daily operations• Manage client Requests from Contact Center or Customer Care• Filing system and making sure all documents are available and clear.• Resolving customer complaints quickly and efficiently.• Responsible for the CRM management system Adding leads, Assigning leads and cils• Supporting the sales force with general operations to help reach the team’s objectives.• Responsible for sales team leads rotations• Conduct Daily, Weekly, and Monthly reports to analyze and evaluate units sold, units booked, and units available.• Supervise sales operations executives and Clerks to make sure that all operations are running smoothly. Show less

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  Qawafil Developments قوافل العقارية

  Jul 2021 - Sept 2021

  Sales Operations Manager

  • Responsible for the CRM management system (Adding leads, assigning leads, and close sold units).• managing the Leads, recording, feedback, tracking, and data-entry daily • Managing the Sales Operations and Customer Care team to ensure that they are efficient and are working as per the company policies and procedures.• Managing the Contracts Cycle process daily and ensuring the processes’ efficiency including the safe filing of contractual documents.• Responsible for sales team leads rotations• Provide support to all business departments including, Finance, Marketing, and Customer Care Department Show less

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  Value Real Estate

  Sept 2021 - Mar 2023

  Sales Operations Manager

  • Handling the operations on CRM (Adding leads, Assigning leads, Registration cards, contracts, broker cils)• Following up on the sales daily progress and making sure that the sales teams are running as efficiently and productively as possible daily• Managing the inventory, sales availability, and coding including managing and updating information on units in all records• Managing the Contracts Cycle process daily and ensuring the processes’ efficiency including the safe filing of contractual documents, • reviewing and auditing all contract processes and Contracts Cycle along with managing, leading, coaching, and training the Team daily to ensure that they are efficient and are achieving the department’s objectives.• Handling Payment Plan changes and following up on any exceptions regularly as per the company’s policy and instructions• Filing system and making sure all documents are available and clear.• Acting as a link between and providing support to all business departments including, Finance, Sales, Marketing, and Customer Care Departments.• Develop and report the sales performance, achievement reports, and all needed reports (daily, weekly, and monthly) to the different stakeholders. Show less

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  Awj Developments

  May 2023 - Jan 2025

  Sales Operations Manager

  • Managing Daily Operations: Overseeing the daily operations in sales, and real estate marketing departments to ensure smooth execution of activities according to approved plans.• Coordinating Contracts and Agreements: Supervising the preparation and documentation of real estate contracts and agreements between the company and brokers, ensuring compliance with applicable laws and regulations.• Performance Monitoring and Goal Achievement: Tracking monthly and yearly targets and ensuring their achievement by optimizing processes and adjusting key performance indicators (KPIs).• Providing Regular Reports to Senior Management: Delivering detailed reports on the progress of operations and results to senior management for informed decision-making• Process Improvement: Working on improving and streamlining processes and procedures within various departments to reduce costs and increase productivity.• Market and Competitor Analysis: Studying and analyzing the local real estate market to understand trends and changes, as well as evaluating competitors' performance.• Collaboration with Relationship Management: Building and maintaining strong relationships with clients, responding to their inquiries, and following up on their feedback to ensure their satisfaction. Show less

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  ARDIC - Real Estate Development

  Mar 2025 - now

  Sales Operations Manager